Course Description: MB-240: Microsoft Dynamics 365 Field Service

Learn how to properly configure a Dynamics 365 for Field Service deployment to maximize the tools and features available to effectively manage a mobile workforce.

Audience profile

This course is designed for IT professionals with experience or interest in delivering field service solutions for large-scale clients.

Items in this collection

• Set up Microsoft Dynamics 365 Field Service
• Configure bookable resources in Dynamics 365 Field Service
• Schedule equipment, facilities, and resource groups in Dynamics 365 Field Service
• Managing work orders, agreements, inventory, and purchasing in Dynamics 365 Field Service
• Types of incidents in Dynamics 365 Field Service
• Inspections in Dynamics 365 Field Service
• Manage scheduling options in Dynamics 365 for Field Service
• Customize the scheduling board in Dynamics 365 Field Service
• Implement Resource Scheduling Optimization
• Introduction to the Dynamics 365 Field Service Mobile app
• Customize and configure the Dynamics 365 Field Service Mobile app
• Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Customer assets in Dynamics 365 Field Service
• Configure Field Service to create work orders from IoT data
• Create custom apps for Dynamics 365 Field Service
• Collect customer feedback with Dynamics 365 Customer Voice

Course outline

Module 1: Configure Field Service

In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.

Lessons

• Introduction to configuring Field Service
• Defining products and services
• Defining tax codes

you will be able to:

• Create and manage products and services
• Configure tax codes for your organization

Module 2: Resource Scheduling Configuration

In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.

Lessons

• Mapping and location information
• Configuring resource components
• Defining account preferences

you will be able to:

• Configure resource scheduling for your organization
• Define account preferences
• Enable location mapping

Module 3: Defining and Configuring Bookable Resources

In this module, we will learn how to create and manage bookable resources, including resource pools and crews.

Lessons

• Defining bookable resources
• Resource pools, crews and facilities

you will be able to:

• Define bookable resources
• Create pools and crews
• Manage facility records

Module 4: Configure Incidents

In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization.

Lessons

• Creating an incident
• Using service tasks

you will be able to:

• Create an incident for common service tasks
• Schedule using incidents

Module 5: Inventory and Work Order Management

In this module, we will learn how to create and use work orders to schedule resources.

Lessons

• Configure Field Service work orders
• Creating work orders
• Managing work orders

you will be able to:

• Configure work orders
• Schedule resources using work orders

Module 6: Field Service Agreements

In this module, we will introduce agreements, and learn how to configure them for your organization.

Lessons

• Using Field Service agreements
• Set up bookings
• Set up invoices

you will be able to:

• Use an agreement to schedule work orders
• Generate invoices for customers

Module 7: Inventory and Purchasing

In this module, we will learn about management of customer assets.

Lessons

• Manage customer assets
• Manage inventory
• Purchasing and returns

you will be able to:

• Create customer asset records
• Manage inventory, purchasing and returns

Module 8: Field Service Mobile

In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce.

Lessons

• Mobile client overview
• Install and deploy Field Service mobile projects
• Manage mobile projects
• Deploy the mobile client

you will be able to:

• Manage mobile projects
• Install and deploy the mobile client
• Describe the value of the mobile app for a mobile workforce

Module 9: Universal Resource Scheduling

In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.

Lessons

• URS overview and configuration
• Enabling entities for URS
• Customize entities for URS

you will be able to:

• Describes Universal Resource Scheduling
• Enable an entity for URS

Module 10: Managing Scheduling Options

In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.

Lessons

• Using the schedule board
• Schedule items
• Rescheduling and substituting resources
• Crew and pool scheduling

you will be able to:

• Configure and use the schedule board to schedule resources
• Reschedule work orders
• Substitute resources

Module 11: Customizing the Schedule Board

In this module, we will learn how to configure the schedule board to best meet the organization or scheduler's needs.

Lessons

• Configure the board
• Create additional schedule boards
• Use views to enhance the schedule board
• Configuring schedule board queries and filters
• Working with requirement groups

you will be able to:

• Customize the schedule board
• Create additional boards
• Add views to a schedule board

Module 12: Advanced Scheduling Options

In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.

Lessons

• Working with resource scheduling optimization
• Defining optimization goals
• Defining optimization scopes
• Defining optimization profiles
• Single resource scheduling

you will be able to:

• Define optimization for an organization
• Schedule single resources

Previous requirements

Language

• English course
• Labs: English