{"product_id":"dynamics-365-configurar-solucion-experiencia-cliente","title":"MB-280T04: Configure Dynamics 365 customer experience solution","description":"\u003ch2\u003eCourse MB-280T04: Configure a Dynamics 365 customer experience solution\u003cbr\u003e\n\n\u003c\/h2\u003e\n\u003cp\u003eThe \u003cstrong\u003eDynamics 365\u003c\/strong\u003e customer experience suite includes \u003cstrong\u003eDynamics 365 Sales\u003c\/strong\u003e and \u003cstrong\u003eDynamics 365 Customer Insights\u003c\/strong\u003e. These powerful applications enable organizations to build relationships with their customers and deliver impactful, personalized experiences. In this hands-on course, students will put their customer experience analyst skills into practice by building a comprehensive solution to solve a problem for a fictitious company. The solution will include Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys.\u003c\/p\u003e\n\u003cp\u003eThis course is part of \u003cstrong\u003ea four-course series (MB-280T01-T04)\u003c\/strong\u003e aligned with the \u003cstrong\u003eMB-280 certification exam.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"background-color: #f5f5f5; padding: 25px; border-radius: 8px; margin-top: 40px; text-align: left;\" class=\"instructions\"\u003e\n\n\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/caja-de-regalo_50x50.png?v=1726661502\" alt=\"regalo\" style=\"float: none;\"\u003e\u003c\/div\u003e\n\n\u003ch4 style=\"text-align: center;\"\u003eVirtual course with included certification exam as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.\u003c\/h4\u003e\n\n\u003cp style=\"text-align: center;\"\u003ePromotion valid until December 31, 2026. One-attempt exam available only in Virtual - Tele-training mode. Not applicable to Self-Learning mode.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch4 style=\"text-align: center;\"\u003e\n\n\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eLevel: Intermediate - Product: Customer Insights - Data, Customer Insights - Journeys, Sales, Power Apps - Role: Business Analyst, Functional Consultant\u003c\/span\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003c\/span\u003e\n\n\u003c\/h4\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\n\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 15px; margin: 20px 0;\"\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e⏱️\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e\u003cstrong\u003eCourse duration:\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e100 hours\u003c\/strong\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e💻\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e\u003cstrong\u003eModalities and Support:\u003c\/strong\u003e\u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan style=\"color: rgb(64, 64, 64); text-decoration: underline;\"\u003e\u003ca rel=\"noopener\" title=\"Modalidad Virtual - soporte siempre a tu lado\" href=\"https:\/\/nanfor.com\/pages\/modalidad-formativa-virtual\" style=\"color: rgb(64, 64, 64); text-decoration: underline;\" target=\"_blank\"\u003e\u003cstrong\u003eVirtual, support always by your side\u003c\/strong\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cbr\u003e\u003ca rel=\"noopener\" title=\"Self Learning - Autoaprendizaje\" href=\"https:\/\/nanfor.com\/pages\/modalidad-formativa-self-learning\" target=\"_blank\"\u003e\u003cspan style=\"color: rgb(64, 64, 64);\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSelf Learning, \u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan style=\"color: rgb(64, 64, 64); text-decoration: underline;\"\u003eSelf-paced\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e🔑\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e\u003cstrong\u003eClassroom access:\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e3 months\u003c\/strong\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\u003cstyle\u003e\na {\n    text-decoration: none;\n    color: #464feb;\n}\ntr th, tr td {\n    border: 1px solid #e6e6e6;\n}\ntr th {\n    background-color: #f5f5f5;\n}\n\u003c\/style\u003e\n\u003cdiv\u003e\n\n\u003ch4 style=\"text-align: center;\"\u003e\u003cbr\u003e\u003c\/h4\u003e\n\n\n\u003c\/div\u003e\n\u003ch4 style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eDynamics 365 Customer Experience - Dynamics Solution Configuration - Microsoft CRM Customization - Customer Experience Training - Dynamics 365 Sales Tools - Business Automation\u003c\/span\u003e\u003c\/h4\u003e\n\u003ch3\u003eCourse designed for \u003c\/h3\u003e\n\u003csection class=\"modular-content-container padding-inline-xs margin-bottom-lg\"\u003e\n\u003cdiv class=\"content\"\u003e\n\n\u003cp\u003e\u003cspan dir=\"auto\"\u003eThis course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience suite of products in their organizations. Students should have hands-on experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. To succeed in this workshop, students should be familiar with the key features of each application and how to leverage them as users. They should also have experience configuring model-driven apps, including managing tables and columns, designing the user experience, and importing and exporting data. This workshop is hands-on and practical. Students should be comfortable working in a group and demonstrating their work to the classroom audience.\u003c\/span\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003c\/section\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eElements of the MB-280T04 Configure a Dynamics 365 customer experience solution collection\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003eValidate your capabilities as an analyst in Dynamics 365 Customer Experience\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eMB-280T04 Hands-on Workshop Content\u003c\/h3\u003e\n\u003cp\u003eIn this workshop, you will create your own solution to the organizational needs of a security product manufacturing company. \u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ePhase 1: Small group discussion\u003c\/li\u003e\n\n\u003cli\u003ePhase 2: Solution design\u003c\/li\u003e\n\n\u003cli\u003ePhase 3: Solution build\u003c\/li\u003e\n\n\u003cli\u003ePhase 4: Solution sharing and comparison\u003c\/li\u003e\n\n\u003cli\u003e Solution demonstration\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eIt is recommended to have:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eBasic knowledge of Dynamics 365 or experience with other CRM platforms.\u003c\/li\u003e\n\n\u003cli\u003eFamiliarity with customer service processes or business workflows.\u003c\/li\u003e\n\n\u003cli\u003eGeneral understanding of cloud technology and business applications.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003e \u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eLanguage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003eCourse: English \/ Spanish\u003c\/li\u003e\n\n\u003cli\u003eLabs: English \/ Spanish\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eRelated Microsoft Certification: Dynamics 365 Customer Experience Analyst Associate\u003c\/h3\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/microsoft_Associate.webp?v=1712319180\" alt=\"Certificación de Microsoft MB-280\" style=\"margin-top: 10px; margin-right: 20px; margin-bottom: 10px; float: left;\"\u003e\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eMicrosoft Certified: Dynamics 365 Customer Experience Analyst Associate\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003e\u003cstrong\u003eMicrosoft is retiring the Dynamics 365 Customer Experience Analyst Associate MB-280 certification on July 31, 2026. Its replacement will be the certification: AB-210; Build AI-Powered Sales Solutions. Beta launch April 2026.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eAs a Microsoft Dynamics 365 Customer Experience Analyst, you are responsible for configuring, customizing, and extending Dynamics 365 Sales functionality to build business solutions that support, automate, and accelerate the company's sales process.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eLevel:\u003c\/strong\u003e Intermediate\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003cstrong\u003eRole:\u003c\/strong\u003e Business Analyst, Functional Consultant\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003cstrong\u003eProduct:\u003c\/strong\u003e Dynamics, Dynamics 365, Customer Engagement apps\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003cstrong\u003eSubject:\u003c\/strong\u003e \u003ca href=\"https:\/\/nanfor.com\/collections\/business-applications\" title=\"business applications\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003eBusiness applications\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Nanfor","offers":[{"title":"Virtual - 100 hrs","offer_id":51820424036684,"sku":null,"price":695.0,"currency_code":"EUR","in_stock":true},{"title":"Virtual bonus - 115 hours","offer_id":51820424069452,"sku":null,"price":855.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/dynamics-365_1.webp?v=1781887714","url":"https:\/\/nanfor.com\/en\/products\/dynamics-365-configurar-solucion-experiencia-cliente","provider":"Nanfor","version":"1.0","type":"link"}