{"product_id":"mb-280t03-dynamics-365-customer-insights","title":"MB-280T04: Configure Dynamics 365 customer experience solution","description":"\u003ch2\u003eCourse MB-280T04: Configure Dynamics 365 customer experience solution\u003cbr\u003e\n\n\u003c\/h2\u003e\n\n\u003cp\u003e The \u003cstrong\u003eDynamics 365\u003c\/strong\u003e customer experience suite includes \u003cstrong\u003eDynamics 365 Sales\u003c\/strong\u003e and \u003cstrong\u003eDynamics 365 Customer Insights\u003c\/strong\u003e . These powerful applications enable organizations to build relationships with their customers and deliver impactful, personalized experiences. In this hands-on course, students will apply their customer experience analyst skills by creating a comprehensive solution to address a problem in a fictitious company. The solution will incorporate Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys.\u003c\/p\u003e\n\n\u003cp\u003e This course is part of \u003cstrong\u003ea series of four courses (MB-280T01-T04)\u003c\/strong\u003e aligned with the \u003cstrong\u003eMB-280 certification exam.\u003c\/strong\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 25px; border-radius: 8px; margin-top: 40px; text-align: left;\" class=\"instructions\"\u003e\n\n\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/caja-de-regalo_50x50.png?v=1726661502\" alt=\"gift\" style=\"float: none;\"\u003e\u003c\/div\u003e\n\n \u003ch4 style=\"text-align: center;\"\u003eOnline course with a free certification exam included. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no extra cost.\u003c\/h4\u003e\n\n\u003cp style=\"text-align: center;\"\u003e \u003cem\u003ePromotion valid until June 30, 2026. One-opportunity exam available only in Virtual - E-learning format. Not applicable to Self-Learning format.\u003c\/em\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003ch4 style=\"text-align: center;\"\u003e\n\n \u003cspan style=\"color: rgb(128, 128, 128);\"\u003eLevel: Intermediate - Product: Customer Insights - Data, Customer Insights - JourneysSales, Power Apps - Role: Business Analyst, Functional Consultant\u003c\/span\u003e \u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003c\/span\u003e\n\n\u003c\/h4\u003e\n\n\u003cdiv style=\"text-align: left;\"\u003e\n\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 15px; margin: 20px 0;\"\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e ⏱️\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e \u003cstrong\u003eCourse duration:\u003c\/strong\u003e\u003cbr\u003e \u003cstrong\u003e100 hours\u003c\/strong\u003e \u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e 💻\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e \u003cstrong\u003eModalities and Support:\u003c\/strong\u003e \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan style=\"color: rgb(64, 64, 64); text-decoration: underline;\"\u003e\u003ca rel=\"noopener\" title=\"Virtual Mode - support always by your side\" href=\"https:\/\/nanfor.com\/pages\/modalidad-formativa-virtual\" style=\"color: rgb(64, 64, 64); text-decoration: underline;\" target=\"_blank\"\u003e\u003cstrong\u003eVirtual, support always by your side\u003c\/strong\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cbr\u003e \u003ca rel=\"noopener\" title=\"Self Learning\" href=\"https:\/\/nanfor.com\/pages\/modalidad-formativa-self-learning\" target=\"_blank\"\u003e\u003cspan style=\"color: rgb(64, 64, 64);\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSelf-\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan style=\"color: rgb(64, 64, 64); text-decoration: underline;\"\u003eLearning\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e \u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background-color: #f5f5f5; padding: 20px; border-radius: 8px; text-align: center;\"\u003e\n\n\u003cdiv style=\"font-size: 40px; margin-bottom: 10px;\"\u003e 🔑\u003c\/div\u003e\n\n\u003cp style=\"margin: 0; font-weight: 500;\"\u003e \u003cstrong\u003eAccess to the classroom:\u003c\/strong\u003e\u003cbr\u003e \u003cstrong\u003e3 months\u003c\/strong\u003e \u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003cstyle\u003e\na {\n    text-decoration: none;\n    color: #464feb;\n}\ntr th, tr td {\n    border: 1px solid #e6e6e6;\n}\ntr th {\n    background-color: #f5f5f5;\n}\n\u003c\/style\u003e\n\u003cdiv\u003e\n\n\u003ch4 style=\"text-align: center;\"\u003e\u003cbr\u003e\u003c\/h4\u003e\n\n\n\u003c\/div\u003e\n\n \u003ch4 style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eDynamics 365 Customer Experience - Configuring Dynamics Solutions - Microsoft CRM Customization - Customer Experience Training - Dynamics 365 Sales Tools - Sales Automation\u003c\/span\u003e\u003c\/h4\u003e\n\n\u003ch3\u003e Course aimed at \u003c\/h3\u003e\n\n\u003csection class=\"modular-content-container padding-inline-xs margin-bottom-lg\"\u003e\n\u003cdiv class=\"content\"\u003e\n\n \u003cp\u003e\u003cspan dir=\"auto\"\u003eThis course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience suite within their organizations. Participants should have hands-on experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. To succeed in this workshop, participants should understand the key features of each application and how to use them effectively. They should also have experience configuring model-driven applications, including managing tables and columns, designing user experiences, and importing and exporting data. This workshop is practical and hands-on. Participants should be comfortable working in groups and presenting their work to an audience.\u003c\/span\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003c\/section\u003e\n\u003cp\u003e\u003c\/p\u003e\n\n\u003ch3\u003e Elements of the MB-280T04 collection: Configuring a Dynamics 365 Customer Experience Solution\u003c\/h3\u003e\n\n\u003cul\u003e\n\n \u003cli\u003eValidate your skills as an analyst in Dynamics 365 Customer Experience\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003ch3\u003e Contents of the MB-280T04 practical workshop\u003c\/h3\u003e\n\n\u003cp\u003e In this workshop, you will create your own solution to the organizational needs of a security product manufacturing company.\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e Phase 1: Small group discussion\u003c\/li\u003e\n\n\u003cli\u003e Phase 2: Solution Design\u003c\/li\u003e\n\n\u003cli\u003e Phase 3: Solution Compilation\u003c\/li\u003e\n\n\u003cli\u003e Phase 4: Sharing and comparing the solution\u003c\/li\u003e\n\n\u003cli\u003e Demonstration of the solution\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003ch3\u003e Prerequisites\u003c\/h3\u003e\n\n\u003cp\u003e It is recommended to have:\u003c\/p\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e Basic knowledge of Dynamics 365 or experience with other CRM platforms.\u003c\/li\u003e\n\n\u003cli\u003e Familiarity with customer service processes or business workflows.\u003c\/li\u003e\n\n\u003cli\u003e General understanding of cloud technology and business applications.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\n\u003ch3\u003e \u003cspan\u003eLanguage\u003c\/span\u003e\n\u003c\/h3\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e Course: English \/ Spanish\u003c\/li\u003e\n\n\u003cli\u003e Labs: English \/ Spanish\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003ch3\u003e Related Microsoft Certification: Dynamics 365 Customer Experience Analyst Associate \u003c\/h3\u003e\n\n\u003cdiv style=\"text-align: left;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/microsoft_Associate.webp?v=1712319180\" alt=\"Microsoft MB-280 Certification\" style=\"margin-top: 10px; margin-right: 20px; margin-bottom: 10px; float: left;\"\u003e\u003c\/div\u003e\n\n\u003cp\u003e \u003cstrong\u003eMicrosoft Certified: Dynamics 365 Customer Experience Analyst Associate\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n \u003cp\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003e\u003cstrong\u003eMicrosoft is retiring the Dynamics 365 Customer Experience Analyst Associate MB-280 certification on July 31, 2026. It will be replaced by the AB-210 certification: Build AI-Powered Sales Solutions. Beta release is scheduled for April 2026.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e As a Microsoft Dynamics 365 Customer Experience Analyst, you are responsible for configuring, customizing, and extending the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process.\u003c\/p\u003e\n\n\u003cp\u003e \u003cspan\u003e\u003cstrong\u003eLevel:\u003c\/strong\u003e Intermediate\u003c\/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cstrong\u003eRole:\u003c\/strong\u003e Business Analyst, Functional Consultant\u003c\/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cstrong\u003eProduct:\u003c\/strong\u003e Dynamics, Dynamics 365, Customer Engagement apps\u003c\/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cstrong\u003eSubject:\u003c\/strong\u003e \u003ca href=\"https:\/\/nanfor.com\/collections\/business-applications\" title=\"business applications\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003eBusiness applications\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\n\u003cul\u003e\u003c\/ul\u003e\n\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Microsoft","offers":[{"title":"Self Learning","offer_id":52062421844300,"sku":null,"price":295.0,"currency_code":"EUR","in_stock":true},{"title":"Virtual - 100 hrs","offer_id":51820424036684,"sku":null,"price":695.0,"currency_code":"EUR","in_stock":true},{"title":"Virtual bonus - 115 hours","offer_id":51820424069452,"sku":null,"price":855.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0932\/9890\/files\/AIBusinessSolutions.webp?v=1764852140","url":"https:\/\/nanfor.com\/en\/products\/mb-280t03-dynamics-365-customer-insights","provider":"Nanfor","version":"1.0","type":"link"}