MD-100: Windows Client
MD-100: Windows Client MD-100: Windows Client

Course description

In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills such as learning how to install, customize, and upgrade Windows 10 and later operating systems. They will learn how to manage storage, files, and devices, as well as how to configure network connectivity for Windows. They will also discover how to protect the Windows operating system and data on the device. Finally, students will learn how to manage Windows clients and troubleshoot.


Public profile

Candidates for this exam are IT professionals who perform installation, configuration, general local administration, and maintenance of core services for Windows 10 and later. Candidates may also be familiar with business scenarios and integrated cloud services.


Items in this collection

  • Explore the Windows client (7 Units)
  • Examine Windows client editions and requirements (6 Units)
  • Evaluate Windows client installation methods (7 Units)
  • Upgrade and migrate Windows clients (8 Units)
  • Evaluate deployment methods (9 Unidades) 
  • Explore authentication (11 Units)
  • Manage users and groups (7 Unidades)
  • Configure User Account Control (7 Units)
  • Implement device registration (9 Unidades)
  • Explore common configuration options (11 Unidades)
  • Explore advanced configuration methods (10 Unidades)
  • Manage drivers and device peripherals (9 Unidades)
  • Configure IP network connectivity (12 Unidades)
  • Explore name resolution (6 Units)
  • Configure wireless network connectivity (6 Unidades)
  • Explore remote access (6 Units)
  • Employ remote management (8 Units)
  • Manage storage on Windows clients (11 Units)
  • Maintain disks and volumes (6 Unidades)
  • Implement Storage Spaces (6 Unidades)
  • Explore Windows client file systems (6 Unidades)
  • Configure and manage file access (10 Unidades)
  • Configure and manage shared folders (7 Unidades)
  • Manage User Files (7 Units)
  • Provide apps to users (8 Unidades)
  • Manage Universal Windows Platform apps (6 Unidades)
  • Manage Microsoft Edge browser (10 units) 
  • Explore the Windows servicing model (6 Unidades)
  • Update Windows clients (8 Units)
  • Explore malware and threat protection (8 Unidades)
  • Explore Microsoft Defender (8 Units) 
  • Explore device encryption features (7 Units)
  • Explore connection security rules (7 Unidades)
  • Explore advanced protection methods (8 Unidades)
  • Exploration of problem solving methodologies (7 Units)
  • Explore Windows architecture (7 Units)
  • Explore support and diagnostic tools (13 Unidades) 
  • Monitor and troubleshoot Windows client performance (8 Unidades)
  • Employ file recovery in Windows client (10 Unidades)
  • Explore application troubleshooting (10 Unidades)
  • Troubleshoot Windows startup (12 Units)
  • Troubleshoot operating system service issues (8 Units)
  • Troubleshoot device driver failures (8 Units)
  • Explore physical hardware troubleshooting (8 Unidades)
  • Troubleshoot physical failures on Windows clients (8 Unidades)


Course outline

Module 1: Installing Windows

This module covers the installation of the Windows operating system. Students will learn about the different editions of the Windows client, the requirements and the new features introduced. This module explains how to install the operating system, as well as migration and upgrade methods. Students will also learn about common tools used in the implementation process.


  • Introduction to the Windows client

  • Windows client editions and requirements

  • Installation methods

  • Windows client upgrade and migration

  • Deployment Methods

Lab : Deploying Windows using Windows ADK tools

Lab : Migrating user settings using USMT

After completing this module, learners will be able to:

  • Understand the different editions and features of the Windows client.

  • Understand the Windows client installation options.

  • Practice installing the Windows client.

  • Migrate content using the User State Migration Tool

Module 2: Configuring authorization and authentication

This module introduces the Windows tools and features for authorizing access to Windows clients. Students will discover the methods of user logon to Windows. This module also explains how to restrict what users can do on a device using methods like UAC and account types.


  • Authentication

  • User and group management

  • Configuring User Account Control

  • Implementation of device registration

Lab : Managing Domain Authentication

Lab : Managing Microsoft account and local user authentication

Lab : Managing password and account options

Lab : Managing Azure AD Authentication

After completing this module, learners will be able to:

  • Describe the various methods to protect data and the Windows operating system.

  • Describe the different types of user and service accounts

  • Configure Windows Hello

  • Configuring User Account Control

  • Register a device with a domain

Module 3: Post-Installation Configuration and Customization

This module covers common post-installation tasks on the Windows client. Students will learn how to customize the user interface, as well as how to use the control panel and the settings application to configure common operating system options. Windows PowerShell is also introduced in the course. This module describes how device drivers work. Students will also discover how to manage and configure hardware peripherals such as printers.


  • Configuring and customizing the Windows start menu

  • Common configuration options

  • Advanced configuration methods

  • Driver and device management

Lab : Managing local and network printers

Lab : Managing Windows 10 Settings

Lab : Synchronizing settings between devices

After completing this module, learners will be able to:

  • Customize the Windows client user interface

  • Set device-specific options, such as power plans and mobile device options

  • Use the Windows Control Panel and Settings app to configure settings

  • Get things done with Windows PowerShell

  • Describe driver-related concepts

  • Describe printer management concepts

  • Configuring client-side printing and print server property management

Module 4: Windows Update

In this module, students will learn how to keep Windows clients up to date. Students will learn about the new Windows servicing model and how it applies to various scenarios. They will learn the different methods for updating Windows and apps, as well as how to manage updates using tools like Group Policy and Windows Update for Business.


  • Windows service model

  • Windows update

Lab : Managing Windows Update Settings

After completing this module, learners will be able to:

  • Describe the Windows service model

  • Configure Windows Update settings

  • Describe Windows Update using WSUS

  • Describe updating Windows using Windows Update for Business

  • Configure Windows Update using Group Policy

Module 5: Network configuration

In this module, students will learn concepts about networks. It introduces IPv4 and IPv6 and concepts like DNS. Students will learn to configure network options in Windows and will learn about wireless network technologies. The module will conclude with methods to manage Windows remotely.


  • Configuring IP network connectivity

  • Implementation of name resolution

  • Implementation of wireless network connectivity

  • Introduction to remote access

  • remote management

Lab : Configuring network connectivity

Lab : Configuring and testing name resolution

Lab : Managing Windows 10 using Remote Management

After completing this module, learners will be able to:

  • Configure IP network connectivity

  • Describe how name resolution works

  • Describe remote access technologies such as VPN

  • Configure Windows for remote management and access

Module 6: Storage Configuration

This module covers configuring and managing storage in Windows 10. Students will learn about local, cloud, and virtual storage options. This course also covers configuring storage on client devices and introduces storage spaces.


  • storage management

  • Disk and volume management

  • Storage Spaces Administration

Lab : Creating a storage space

Lab : Storage Management

After completing this module, learners will be able to:

  • Describe the options and benefits of local, cloud, and virtual storage

  • Configuring local volumes and disk partitions

  • Describe the features and benefits of Storage Spaces

Module 7: Configuring data access and use

In this module, students will learn about permissions. Considerations for different file systems will be covered in this module. Students will learn how to set file and folder permissions, as well as shared folders. They will also learn how to configure settings using methods such as local and group policy. The module will finish with OneDrive and Work Folders setup.


  • Introduction to file systems

  • Configuring and managing file access

  • Configuration and management of shared folders

  • User File Management

Lab : Configuring and managing permissions and shares

Lab : Using conditions to control access and effective permissions

Lab : Work Folders

Lab : Syncing files with OneDrive

After completing this module, learners will be able to:

  • Describe the differences and benefits of supported file systems

  • Set file and folder permissions

  • Set up shared folders

  • Protect Windows by using local policy settings

Module 8: Managing Applications on the Windows Client

In this module, students will learn about application management in Windows. This module covers the different types of applications and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as how to manage app delivery through the Windows Store. Finally, this module will cover managing Microsoft Edge.


  • Provision of applications to users

  • Universal Windows App Management

  • Microsoft Edge Browser Management

Lab : Configuring Microsoft Edge to support Internet Explorer Enterprise Mode

Lab : Installing apps on Windows 10

After completing this module, learners will be able to:

  • Describe the different types of applications

  • Install apps manually and use automated methods

  • Manage app deployment using the Windows Store

  • Learn about web browser features in Windows.

Module 9: Configuring Threat Protection and Advanced Security

This module introduces students to device protection against external threats. Students will discover the different types of common threats. In this module, you will learn how to use encryption, firewalls, and IPSec to help protect against threats. The module will conclude with configuring and using Windows Defender and AppLocker.


  • Protection against threats and malware

  • Microsoft Defender

  • Connection security rules

  • Advanced Protection Methods

Lab : Configuring Microsoft Defender Antivirus and Windows Security

Lab : Firewall Configuration and Connection Security

Lab : Configuring BitLocker

After completing this module, learners will be able to:

  • Identify common security threats

  • Describe methods by which these common security threats can be mitigated

  • Describe the different encryption methods

  • Describe how Windows Firewall can protect the device

  • Describe the advantages of using IPSec

  • Describe the various features of Microsoft Defender.

  • Describe the benefits of using AppLocker

Module 10: Support for the Windows client environment

This module will cover common Windows architecture and environments. Students will also discover the various tools used to maintain Windows. This module also discusses effective troubleshooting methodologies and ways to proactively manage and optimize Windows.


  • Windows architecture

  • Support and diagnostic tools

  • Monitoring and troubleshooting computer performance

Lab : Monitoring Reliability and Performance

Lab : Monitoring Events

After completing this module, learners will be able to:

  • Describe Windows architecture

  • Describe the key phases of troubleshooting

  • Describe the purpose and benefits of various Windows tools

  • Use monitoring tools to establish a performance baseline

  • Optimize performance on Windows clients.

Module 11: Troubleshooting Files and Applications

This module helps students plan for file backup and recovery. Students will learn to plan and configure data protection strategies and apply various methods of file and system recovery. This module also includes common methods for troubleshooting application installation, compatibility, and browser issues.


  • File recovery in Windows

  • Application troubleshooting

Lab : Using file history to recover files

After completing this module, learners will be able to:

  • Describe the various methods of file recovery

  • Configure Windows to support individual file and system recovery.

  • Recover a device using the Reset this PC feature

  • Fix app compatibility issues with the App Compatibility Toolkit

  • Troubleshooting Common Browser Problems

Module 12: Troubleshooting the operating system

In this module, students will learn how to troubleshoot startup and service issues related to the operating system. This module explains the different startup and recovery options and how to troubleshoot different Windows services.


  • Troubleshoot Windows startup

  • Troubleshooting operating system service

Lab : Using Advanced Startup and Windows RE to recover from boot errors

Lab : Recovering Windows using Reset this PC

After completing this module, learners will be able to:

  • Describe the various methods for identifying and recovering from startup problems

  • Describe when to use the different advanced startup options

  • Identify and disable a failed service

  • Identify and mitigate common locked account scenarios

Module 13: Troubleshooting Hardware and Drivers

This module introduces hardware troubleshooting. Students will learn about driver management and device troubleshooting. They will also learn steps to troubleshoot system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.


  • Troubleshoot device drivers

  • Introduction to hardware troubleshooting

  • Physical Error Troubleshooting

Lab : Troubleshooting Hardware Using Windows Memory Diagnostics

Lab : Recovering Windows Using a Restore Point

After completing this module, learners will be able to:

  • Troubleshoot drivers and fix them

  • Troubleshoot peripherals


Previous requirements

  • Basic knowledge of computer networks and hardware concepts.

  • Basic knowledge of operating system and application concepts.

  • Experience using the Windows operating system.



  • English course
  • Labs: English

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