MS-720: Microsoft Teams Voice Engineer
MS-720: Microsoft Teams Voice Engineer MS-720: Microsoft Teams Voice Engineer

Course Description

In this course, students will learn how to use Microsoft Teams to plan, design, configure, maintain, and troubleshoot an integrated communications solution in an organization. The course will cover Teams Phone functionality with Calling Plans, Direct Routing, and Operator Connect, as well as Teams devices, audio and video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common voice and telephony problems.

 

Audience Profile

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution in an organization. Must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams voice engineer is familiar with telecommunications technologies and has experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to implement and configure Microsoft Teams Phone with PSTN connectivity using Direct Routing, Carrier Connect, and Teams Calling Plans. The Microsoft Teams voice engineer manages Teams certified devices, audio and video conferencing, and voice migration. Collaborate with carriers and third-party carriers to enable advanced voice features in Microsoft Teams. The Microsoft Teams voice engineer also works with administrators of other workloads, such as networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass the MS-700: Managing Microsoft Teams exam, in addition to the MS-720 exam.

 

Items in this collection

  • Plan the Teams Phone (8 Units)
  • Plan and optimize network performance for Phone Teams (6 Units) 
  • Migrate voice services from Skype for Business Server to Teams (9 Units)
  • Teams Phone Setup (8 Units) 
  • Configure auto attendants and call queues (12 Units) 
  • Configuring and Implementing Direct Routing (8 Units) 
  • Extend Teams Phone with additional services (7 Units)
  • Configure and manage voice users (6 Units)
  • Set up, deploy, and manage Teams devices (9 Units)
  • Monitor and troubleshoot Teams Phone (9 Units)

 

Previous requirements

Prior to participating in this course, students should have intermediate knowledge of the following MS-700: Managing Microsoft Teams topics:

  • Planning and setting up a Microsoft Teams environment

  • Chat, team, channel, and app management

  • Call and meeting management

  • Monitoring and troubleshooting your Microsoft Teams environment

 

Course outline

Module 1: Planning and setting up Phone Teams

After completing this module, students will be able to plan and configure Teams Phone (including calling plans, direct routing, auto attendants, call queues, and operator connections), as well as extend Teams Phone with other services.

lessons

  • Teams Phone Planning

  • Plan and optimize network performance for Phone Teams

  • Migrating voice services from Skype for Business Server to Teams

  • Teams Phone Settings

  • Configuring auto attendants and call queues

  • Configuration and implementation of direct routing

  • Extending Teams Phone with other services

Laboratory: Preparation of the laboratory environment

  • Setting up the lab environment
  • Permission Assignment
  • License validation and administration
  • PowerShell settings for Microsoft Teams administration

Lab : Setting up the environment for Phone Teams

  • Assess network requirements with Network Planning
  • Using the Teams Network Assessment Tool
  • Configuring a basic network topology for dynamic emergency calls
  • Voice policy settings
  • Preparing users for calls
  • Configuring audio conference options
  • Configuring call queues and auto attendants

Lab : Extend the Teams Voice Environment to Use Direct Routing

  • Session Border Controller Configuration
  • Direct Routing Configuration

After completing this module, students will be able to do the following:

  • Planning and setting up Phone Microsoft Teams

  • Plan and optimize network performance for Phone Teams

  • Configuration and implementation of direct routing

Module 2: Teams Phone Management

In this module, students will learn how to set up Teams Phone users and devices, as well as how to troubleshoot Teams Phone voice issues.

lessons

  • Configuration and administration of voice users

  • Teams device setup, deployment, and management

  • Teams Phone monitoring and troubleshooting

Lab : Managing the Teams Phone Environment

  • Voice user management
  • Teams device management
  • Teams Phone monitoring and troubleshooting

After completing this module, students will be able to do the following:

  • Manage voice users

  • Set up, deploy, and manage Teams devices

  • Teams Phone monitoring and troubleshooting

 

Language:

  • English course
  • Labs: English

 

contains videos

€695.00