Microsoft Lync 2013 Depth Support Engineer (Course 55070A - Exam 70-338)
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Acerca de este Curso
Audiencia Perfil
This course is intended for the following audience:
- IT support consultants and telecommunication support professionals who provide support services for unified communication solutions
- Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer
- Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills
Al finalizar el curso
- Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies
- Identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
- Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
- Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
- Troubleshoot web and A/V conferencing for all users
- Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
- Troubleshoot voice call quality and bandwidth issues
- Troubleshoot Lync Server voice applications
- Troubleshoot integration issues with Exchange and SharePoint
- Troubleshoot Lync Server HA / DR issues
Detalles Del Curso
Module 1: Reviewing Lync Server 2013 Architecture
Lessons
- Lync Server 2013 Architecture Dependencies
- Microsoft Supported Architectures
- Name Resolution and Certificates
- Database Management and SQL High Availability
- Advanced Role Based Access Control Assignment
Lab : Introduction to Contoso's Environment
- Exercise 1: Connecting to the Labs
- Exercise 2: Reviewing Contoso's Environment
- Exercise 3: Performing Active Directory Health Checks
- Exercise 4: Verifying Lync Service Availability
Lab : Troubleshooting Lync 2013 Dependencies
- Exercise 1: Troubleshooting Lync 2013 Dependencies
- Exercise 2: Troubleshooting SQL Back End Server Dependencies
- Exercise 3: Performing SQL Mirror Failovers
- Bonus Exercise: Performing Lync Server 2013 Updates
- Troubleshoot the installation process
- Identify deviations from supported architectures
- Troubleshoot advanced enterprise DNS issues
- Analyze and troubleshoot certificate issues
- Troubleshoot SQL database issues
- Analyze the state of an SQL mirror and perform failover and failback
Module 2: Developing a Depth Support Toolkit
Lessons
- Logging
- Network and Media Traffic Analysis
- Lync Server Control Panel
- Lync Server 2013 Resource Kit and Debugging Tools
- Built-in Server Tools
- SIP Primer
Lab : Using Depth Support Tools
- Exercise 1: Tool Tutorial
- Exercise 2: Provisioning User Accounts
- Exercise 3: Tracing Fundamentals
- Exercise 4: Event Logs and Synthetic Transactions
- Bonus Exercise: Exploring Depth Support Tools
- Use the built-in logging tools for Lync Server 2013, including Centralized Logging Service
- Identify the correct CLS scenario related to a problem
- Analyze logging data using Snooper
- Analyze and evaluate network traffic using Microsoft Network Monitor
- Troubleshoot failing media establishment between endpoints
- Identify tools included with Lync Server 2013 Resource Kit and Lync 2013 Debugging Tools
- Analyze Lync Server 2013 and Lync 2013 event logs
- Identify problems using Event Viewer
Module 3: Troubleshooting Client Authentication, Persistent Chat, and Presence
Lessons
- Client Issues
- Persistent Chat
- Presence and Address Book Issues
- Archiving Issues
- VDI Issues
Lab : Troubleshooting Lync Client Access
- Exercise 1: Troubleshooting and Resolving Sign-in Issues
- Exercise 2: Troubleshooting Presence Issues
- Bonus Exercise 1: Extending the Lync 2013 Namespace
- Bonus Exercise 2: Deploying Persistent Chat
Lab : Troubleshooting Client-Related Issues
- Exercise 1: Resolving Address Book Issues
- Exercise 2: Resolving Persistent Chat Issues
- Exercise 3: Troubleshooting Client Version Policy
- Bonus Exercise 2: Deploying Edge Server Role
- Troubleshoot sign in and client authentication
- Troubleshoot client policy
- Troubleshoot Persistent Chat clients and services
- Resolve unexpected presence states and Address Book issues
- Understand and troubleshoot the VDI plugin
Module 4: Troubleshooting Remote Connectivity
Lessons
- Edge Remote Connectivity
- Federation
- Reverse Proxy
- Mobile Devices
- Port Configuration
- Remote Connectivity Testing
Lab : Troubleshooting Edge Connectivity
- Exercises 1A & 1B: Troubleshooting Edge Configuration
- Exercise 2: Using PortQry to Troubleshoot Connectivity Issues
- Exercise 3: Troubleshooting Remote Connectivity
- Bonus Exercise: Configuring Federation
Lab : Troubleshooting Reverse Proxy
- Exercise 1: Deploying ARR as a Reverse Proxy for Lync and Exchange
- Exercise 2: Troubleshooting Remote Connectivity
- Exercise 3: Validating Mobile Client Connectivity with Lync Connectivity Analyzer
- Troubleshoot Edge configuration and remote connectivity problems
- Troubleshoot open, direct, and enhanced federation
- Troubleshoot reverse proxy
- Troubleshoot mobile device settings
- Configure and troubleshoot firewall port issues
- Describe and use remote connectivity tools
Module 5: Troubleshooting Conferencing
Lessons
- Core Conferencing Modalities
- Configuration of Office Web Apps Server
- Conferencing Life Cycle
- Conferencing Data
- Lync Room System
Lab : Troubleshooting Conferencing
- Exercise 1: Troubleshooting Internal Conference Issues
- Exercise 2: Identifying Root Causes of Conferencing Issues with Performance Monitor
- Exercise 3: Using Lync Monitoring Reports to Troubleshoot Conferencing Problems
- Exercise 4: Testing Conferencing Call Flow
- Bonus Exercise: Analyzing Bandwidth Requirements
- Describe core conferencing modalities
- Troubleshoot Office Web Apps issues
- Troubleshoot application sharing issues
- Analyze bandwidth requirements
- Describe Lync Room System and potential issues
Module 6: Troubleshooting Enterprise Voice Configuration Issues
Lessons
- Enterprise Voice Configuration
- Call Setup and Teardown
- Connection to External Telephony Systems
Lab : Troubleshooting Dial Plans, Routing and Trunks
- Exercise 1A & 1B: Identifying Dial Plan Misconfiguration
- Exercise 2: Troubleshooting Voice Routing Issues
- Exercise 3: Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs
- Exercise 4: Troubleshooting Inbound/Outbound Call Flow Issues from PSTN
- Troubleshoot Voice configuration
- Troubleshoot call setup and teardown
- Troubleshoot gateway and trunk configurations, including PBX integration and PSTN
Module 7: Analyzing and Troubleshooting Enterprise Voice Call Quality
Lessons
- Voice Quality Issues
- UC Devices and Peripherals
Lab : Troubleshooting Voice Quality and Network Traffic Issues
- Exercise 1: Configuring SCOM to Monitor Lync
- Exercise 2: Troubleshooting Call Quality Issues
- Exercise 3: Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic
- Exercise 4: Configuring GPOs and Lync Policy for QoS
- Troubleshoot Voice quality issues
- Identify key thresholds for call quality
- Troubleshoot CAC policy misconfigurations
- Troubleshoot QoS misconfigurations
- Troubleshoot UC devices and peripherals
- Configure SCOM to work with Lync Server
Module 8: Analyzing and Troubleshooting Enterprise Voice Applications
Lessons
- Call Park Service
- Troubleshooting Response Groups
- Announcement Service
Lab : Troubleshooting Enterprise Voice Applications
- Exercise 1A & 1B: Troubleshooting Response Groups
- Exercise 2: Troubleshooting Dial-in Conferencing
- Bonus Exercise: Advanced Unassigned Numbers Configuration
- Describe supported configurations for Call Park Service
- Troubleshoot Response Group issues
- Configure Announcement Service and unassigned numbers
Module 9: Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
Lessons
- Supported Lync Server 2013 High Availability Configurations
- Load Balancing Web Services
- Setting Appropriate Disaster Recovery Expectations
Lab : Deploying HA and DR and Troubleshooting Voice Resiliency
- Exercise 1: Configuring Lync HA and DR
- Exercise 2: Troubleshooting Load Balanced Configurations
- Exercise 3: Troubleshooting Voice Resiliency
- Bonus Exercise: Using Bandwidth Management for Voice Resiliency
- Identify supported HA and DR topologies
- Describe supported topology for HLB
- Troubleshoot HLB configurations
Module 10: Troubleshooting Exchange and SharePoint Integration
Lessons
- Exchange 2013 Unified Messaging
- Unified Contacts Store
- Archiving and Compliance
- SharePoint 2013 Site Mailboxes
- SharePoint 2013 eDiscovery
Lab : Troubleshoot Lync Server Integration Issues
- Exercise 1A, 1B, and 1C: Troubleshooting Voice Mail
- Exercise 2: Troubleshooting Auto Attendant
- Exercise 3: Implementing an Integrated Lync and Exchange Solution
- Bonus Exercise: Extending Contoso’s eDiscovery Solution with SharePoint 2013 Integration
- Identify Exchange UM problems
- Troubleshoot integration issues with Exchange
- Troubleshoot integration issues with SharePoint
Requisitos Previos
- Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)
- Core Solutions of Microsoft Lync Server 2013 (exam 70-336) and Enterprise Voice & Online Services with Microsoft Lync Server 2013 (exam 70-337) certifications
- Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
- Knowledge of UC endpoints, including Lync 2013 clients and Lync Phone Edition
- Knowledge of SQL Server
- Knowledge of VoIP technologies including SIP
- Knowledge of formal troubleshooting methodology
- Knowledge of DNS, PKI and Digital Certificates
- A minimum two years’ experience with Microsoft Lync technologies and various deployment and configurations