Troubleshooting and Supporting Windows® 7 in the Enterprise (Course 6293A - Exam 70-685)
nanforiberica
Acerca de este Curso
- Startup
- Group Policy
- Hardware and device driver
- Performance
- Network connectivity
- Remote connectivity
- User profile and logon
- Security
- Applications
Perfil de audiencia
Al finalizar el curso
- Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
- Troubleshoot startup issues on a Windows 7 computer.
- Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
- Troubleshoot hardware device, device driver, and performance issues.
- Troubleshoot network connectivity issues.
- Troubleshoot remote connectivity issues.
- Troubleshoot logon and resource access issues.
- Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
- Troubleshoot operating system and applications issues.
Detalles del curso
Module 1: Implementing a Troubleshooting Methodology
Lessons
- Lesson 1: Introduction to the EDST Job Role
- Lesson 2: Overview of Troubleshooting Steps
- Describe the job role of the EDST.
- Describe the steps of a typical troubleshooting methodology.
Module 2: Troubleshooting Startup Issues
Lessons
- Lesson 1: Overview of the Windows 7 Recovery Environment
- Lesson 2: Configuring and Troubleshooting Startup Settings
- Lesson 3: Troubleshooting Operating System Services Issues
Lab : Troubleshooting Startup Issues
- Exercise 1: Resolving a Startup Problem (1)
- Exercise 2: Resolving a Startup Problem (2)
- Use Windows 7 recovery tools to troubleshoot startup problems.
- Configure and troubleshoot startup settings.
- Troubleshoot operating system services.
Module 3: Using Group Policy to Centralize Configuration
Lessons
- Lesson 1: Overview of Group Policy Application
- Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration
- Exercise 1: Resolve Group Policy Application (1)
- Exercise 2: Resolve Group Policy Application (2)
- Describe Group Policy application.
- Troubleshoot client configuration failures and GPO application issues.
Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
Lessons
- Lesson 1: Overview of Hardware Troubleshooting
- Lesson 2: Troubleshooting Physical Failures
- Lesson 3: Monitoring Reliability and Performance
- Lesson 4: Configuring Performance Options in Windows 7
- Lesson 5: Troubleshooting Device Driver Failures
Lab : Lab A: Resolving Hardware Device and Device Driver Issues
- Exercise 1: Resolving Hardware Issues
- Exercise 2: Configuring Group Policy to Control Device Installation (optional)
Lab : Lab B: Troubleshooting Performance-Related Issues
- Exercise: Troubleshooting a Performance Problem
- Identify basic hardware-related issues.
- Determine hardware failure issues.
- Monitor reliability and performance of Windows 7 computers.
- Configure performance options in Windows 7.
- Determine problems that device drivers cause.
Module 5: Troubleshooting Network Connectivity Issues
Lessons
- Lesson 1: Determining Network Settings
- Lesson 2: Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues
- Exercise 1: Troubleshooting a Network Problem (1)
- Exercise 2: Troubleshooting a Network Problem (2)
- Determine the network configuration of client computers.
- Troubleshoot network connections.
Module 6: Troubleshooting Remote Connectivity Issues
Lessons
- Lesson 1: Troubleshooting VPN Connectivity Issues
- Lesson 2: Using Remote Desktop
- Lesson 3: Troubleshooting User Issues by Using Remote Assistance
- Lesson 4: Troubleshooting NAP Issues
- Lesson 5: Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues
- Exercise: Resolving a Remote Connectivity Problem
- Configure and troubleshoot VPN connections.
- Use Remote Desktop.
- Use Remote Assistance.
- Troubleshoot NAP issues.
- Troubleshoot DirectAccess issues.
Module 7: Troubleshooting Logon and Resource Access Issues
Lessons
- Lesson 1: Troubleshooting User Logon Issues
- Lesson 2: Troubleshooting User Profile Issues
- Lesson 3: Troubleshooting File Access Issues
- Lesson 4: Troubleshooting File Permissions Issues
- Lesson 5: Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues
- Exercise 1: Troubleshooting Offline Files
- Exercise 2: Troubleshooting a Missing Drive Mapping
- Exercise 3: Troubleshooting Missing Files in My Documents
- Exercise 4: Troubleshooting a File Access Issue
- Troubleshoot user logon issues.
- Troubleshoot user profile issues.
- Troubleshoot file access issues.
- Troubleshoot file permissions issues.
- Troubleshoot printer access issues.
Module 8: Troubleshooting Security Issues
Lessons
- Lesson 1: Recovering Files Encrypted by EFS
- Lesson 2: Recovering BitLocker-Protected Drives
- Lesson 3: Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues
- Exercise 1: Recovering a BitLocker-Protected Drive
- Exercise 2: Troubleshooting an Internet Explorer Security Issue
- Recover files encrypted by using EFS.
- Recover BitLocker-protected drives.
- Troubleshoot Internet Explorer and content access issues.
Module 9: Troubleshooting Operating System and Application Issues
Lessons
- Lesson 1: Troubleshooting Application Installation Issues
- Lesson 2: Troubleshooting Application Operations Issues
- Lesson 3: Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues
- Exercise 1: Troubleshooting Windows Updates
- Exercise 2: Troubleshooting AppLocker Policy Application
- Exercise 3: Troubleshooting Application Startup
- Troubleshoot application installation issues.
- Troubleshoot application operation issues.
- Apply application and Microsoft Windows updates