Acerca de este Curso
Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions:
- Leverage Knowledge: Boost employee productivity with quick access to consistent and organized information.
- Empower Your Customers: Empower consumers with intelligent and guided self-service, accessible 24/7.
- Provide Care Everywhere: Provide consistent engagement across channels for precise, personalized support.
Contenido del Curso
- General Overview
- Parature Chat
- Parth to Go Live
- Portal Management and Customization
- Product Module
- Set up
- Single Sign-On
- Social Customer Service
- Survey Module and Feedback