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If you are a functional consultant responsible for configuring and implementing Dynamics 365 Customer Service solutions for clients, you can use this certification to highlight your skills and help advance your career. A Dynamics 365 Customer Service Functional Consultant implements solutions that focus on customer service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.
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Exam required for certification:
