Individualized support, always by your side

Our individualized training support is based on the "Always at your side" method, whereby the participant is in constant contact with the support team (24/7), through different communication methods available both on a group and individual basis. This type of support is compatible with professional activities and allows great flexibility with full customization and technical monitoring by instructors.

Our training support is grouped into two communication systems: Synchronous and Asynchronous.

From the first moment, the participant will have personalized follow-up with an assigned technical tutor and a support group to help the participants with their training itinerary.

Welcome Sessions

Available in: Virtual training mode

Students receive a welcome session where the following is explained: how to use the platform , the resources that are part of the course are shown, and the assigned trainer is introduced.

Office hours

Available in: Virtual training mode

It consists of group meetings where the course students and the certified instructor participate. They are held weekly in order to resolve, live and in person, the doubts and queries of the participants.

An excellent collaborative learning method: you resolve your doubts and learn from the queries and questions of other participants!

Booster sessions

Available in: Virtual training mode

Online sessions are held to support knowledge and learning areas that require personalized support, such as: practices, demonstrations of the use of official laboratories, certification preparation, etc.

1:1 Tutoring

Available in: Virtual training mode

Students will be able to have personalized meetings with the instructor to resolve specific questions and queries. Through our booking system, they will be able to see the tutor's available hours and book the meeting on the day and time that best suits their needs.

One-on-one meetings with the instructor! Schedule 30-minute meetings as often as you need.

Consultation forum

Available in: Virtual and Self Learning training modality

Students have access to a forum where officially certified instructors respond within 48 hours. Forums are an open space, organized by topic, where points of view and information about course content are discussed and exchanged.

ChatGPT based on Azure AI

Available in: Virtual and Self Learning training modality

Through our innovative Artificial Intelligence systems, students will be able to search for any concept and get immediate answers. The GPT chat is available on the Nanfor virtual campus and allows students to get fast and personalized answers , which improves their learning experience and allows them to spend more time absorbing new knowledge and skills.

Custom agenda designs

Available in: Virtual training mode

During the training period, participants are sent a weekly work plan with a description of activities, tasks, practices and other components to obtain a unique experience.

E-mail

Available in: Virtual training mode

The student is contacted via email to send support messages and to monitor the training. In turn, the student can contact us at: soporte@nanforiberica.com

Social networks

Available in: Virtual training mode

Through our new presence on Facebook , LinkedIn , Twitter , Instagram and YouTube we aim to promote the exchange of experiences and learning among our students.

Phone

Available in: Virtual training mode

By calling +34 91 031 6678, students can contact the CAU (User Support Center) from 7:00 a.m. to 7:00 p.m. Monday to Friday without interruption. This immediate attention is intended for administrative queries and problems accessing course elements. Technical queries about course concepts are made through the resources mentioned above.