Whether you are a business stakeholder, an early-career functional consultant, or a student, this certification is a validation of your extensive knowledge of customer engagement applications in Microsoft Dynamics 365, including marketing capabilities and Automation of sales, service and support life cycles.
The Microsoft Certified: Dynamics Fundamentals (CRM) certification might be right for you if you want to:
- Understand the core capabilities of Dynamic 365 customer engagement apps
- Validate your Dynamics 365 skills
- Highlight your understanding of business operations and customer engagement.
- Demonstrate ability in Dynamics 365 Customer Engagement to move to the next level
It is recommended for tech-savvy individuals with some basic knowledge of business functions such as marketing, sales, and service.
Job role:
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Business Owner, Business User, Functional Consultant, Student
Exams required for this certification:
