VMware vRealize Operations: Troubleshooting [V6.x] - On Demand

By the end of the course, you should be able to meet the following objectives:

• Understand the vRealize Operations architecture in detail
• Learn to access various databases that exist within the vRealize Operations software
• Become familiar with the tools and commands that are used to troubleshoot problems that may arise with vRealize Operations 
• Understand the correct approach to troubleshoot data collection issues
• Understand how Predictive DRS helps in effective vSphere workload balancing
• Perform in-depth log analysis to drill down to the root cause of issues faster
• Fix broken state of the product using break-fix labs
• Fix operating systems and application monitoring issues
• Understand how vRealize Operations uses the various self-monitoring mechanisms
• Understand the SSL certificate replacement process
• Understand the upgrade workflow in detail and fix issues related to the product upgrade

• This course is designed for new and experienced system administrators, service engineers, and technical personnel who use vRealize Operations Manager as a datacenter-monitoring solution in their environments.

1. vRealize Operations Architecture and Self-Performance Troubleshooting

• Explain vRealize Operations 6.6 architecture and its components
• Describe the functionalities of Shard Map and GemFire 
• Explain node and cluster-related properties file 
• Describe node addition, deletion workflow, and best practices
• Outline vRealize Operations self-monitoring workflow
• Explain performance troubleshooting and best practices
• Explain key configuration files and services with ports
• Analyze the analytics-.log, log4j.properties, and ystem-exit-analytics-.log files to identify performance issues

2. Database Access and Troubleshooting

• Describe the architecture and components of a database
• List the types of databases and the data type used with vRealize Operations
• Explain about the database configuration files
• Outline the uses of the Platform-CLI tool in collecting information and troubleshooting purposes
• Explain how to use NODETOOL and CQLSHRC CLI tool with Cassandra database for troubleshooting 
• Explain how Activities and Shard maps store data
• Describe the architecture and functionality of the FSDB structure with respect to vRealize Operations

3. End Point Operations

• Outline the differences between Hyperic and End Point Operations
• Describe the components, architecture, and stages of End Point Operations
• Explain how to install and uninstall an End Point Operations agent
• Explain how server mapping, remote checker, multiprocess, and relationship and mapping features help in troubleshooting issues in a vRealize Operations environment
• Explain how to upgrade End Point Operations agent
• Identify the troubleshooting scenarios where reinstalling End Point Operations agent is a possible fix
• Analyze the agent-side logs such as wrapper.log and agent.log to check if the agent is corrupt
• Delete the duplicate object on the server
• List information about product support, licensing, logs, and debug mode

4. vRealize Operations Data Collection and Metrics Troubleshooting

• Explain how data is collected in vRealize Operations
• Outline the role of collector, GemFire, and Analytics in the entire data collection and data processing chain
• Explain how collector groups provide adapter resiliency
• Explain how to troubleshoot problems related to data collection failures/missing metrics
• Explain how to scrub logs in the event of data collection failures/missing metrics
• Run the service vmware-vcops status collector command to check the status of the remote collector
• Analyze the Check Collector and VMwareAdapter log files to identify issues related to heartbeat
• Run the CURL command to check the connectivity of a remote controller with the master node 
• Enable debug logging for the collector

5. Advanced Reports and Views

• Explain how to generate views and reports in vRealize Operations
• Understand the different types of views with the help of examples
• List the internal components of views and reports
• Explain how to troubleshoot issues related to views and reports
• Create a custom view
• Create a report by adding all the custom view definitions
• Schedule a report generation and store the generated reports on the network share

6. pDRS

• Explain the differences between traditional and pDRS
• Explain how pDRS works
• List the metrics to be considered for pDRS calculations
• Explain how vCenter Server uses the pDRS forecast
• Analyze the pDRS logs

7. vRealize Operations Upgrade

• Explain the various upgrade paths and prerequisites
• Review the log files that are generated during the various stages of the upgrade process
• Outline the workflow of the upgrade process
• List the directories that are impacted during the upgrade process
• Explain the importance of the validate, updateCoordinator, and upgradeChecker Python files
• Analyze the casa.log file to identify the root cause of a node's sluggish behavior and upgrade failures

8. SSL Certificates

• Explain the use of self-signed and custom certificates in vRealize Operations 
• Describe the process of generating and applying the self-signed certificates
• Describe the process of generating and applying the custom certificates
• Describe the certificate replacement workflow
• Explain how to use the custom certificate tool