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Course MB-280T04: Configure Dynamics 365 customer experience solution
The Dynamics 365 customer experience suite includes Dynamics 365 Sales and Dynamics 365 Customer Insights . These powerful applications enable organizations to build relationships with their customers and deliver impactful, personalized experiences. In this hands-on course, students will apply their customer experience analyst skills by creating a comprehensive solution to address a problem in a fictitious company. The solution will incorporate Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys.
This course is part of a series of four courses (MB-280T01-T04) aligned with the MB-280 certification exam.
Online course with a free certification exam included. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no extra cost.
Promotion valid until December 31, 2025. One-opportunity exam available only in Virtual - E-learning format. Not applicable to Self-Learning format.
Level: Intermediate - Product: Customer Insights - Data, Customer Insights - JourneysSales, Power Apps - Role: Business Analyst, Functional Consultant
Dynamics 365 Customer Experience - Configuring Dynamics Solutions - Microsoft CRM Customization - Customer Experience Training - Dynamics 365 Sales Tools - Sales Automation
Course aimed at
This course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience suite within their organizations. Participants should have hands-on experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. To succeed in this workshop, participants should understand the key features of each application and how to use them effectively. They should also have experience configuring model-driven applications, including managing tables and columns, designing user experiences, and importing and exporting data. This workshop is practical and hands-on. Participants should be comfortable working in groups and presenting their work to an audience.
Elements of the MB-280T04 collection: Configuring a Dynamics 365 Customer Experience Solution
- Validate your skills as an analyst in Dynamics 365 Customer Experience
Contents of the MB-280T04 practical workshop
In this workshop, you will create your own solution to the organizational needs of a security product manufacturing company.
- Phase 1: Small group discussion
- Phase 2: Solution Design
- Phase 3: Solution Compilation
- Phase 4: Sharing and comparing the solution
- Demonstration of the solution
Prerequisites
It is recommended to have:
- Basic knowledge of Dynamics 365 or experience with other CRM platforms.
- Familiarity with customer service processes or business workflows.
- General understanding of cloud technology and business applications.
Language
- Course: English / Spanish
- Labs: English / Spanish
Related Microsoft Certification: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
As a Microsoft Dynamics 365 Customer Experience Analyst, you are responsible for configuring, customizing, and extending the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process.
Level: Intermediate
Role: Business Analyst, Functional Consultant
Product: Dynamics, Dynamics 365, Customer Engagement apps
Subject: Business applications
