Administering Office 365 - M55354A

Administering Office 365 Course - M55354A

Office 365 is part of Microsoft 365 . You can purchase an Office 365 license individually or as part of a Microsoft 365 subscription. Microsoft 365 includes additional security and compliance features, as well as Windows licensing, in addition to Office 365. While this course focuses on Office 365 features , it is also applicable to organizations deploying and managing Microsoft 365 .

This course describes how to configure and manage an Office 365 tenant, including core Microsoft 365 identities and services. You'll learn how to plan your Office 365 tenant configuration, including integration with existing user identities; plan, configure, and manage core services; and generate reports on key metrics.

While this course and associated labs are written for Office 365 with Windows 11, the skills taught will also be compatible with older versions of Windows 10. This course builds on the features available in the Office 365 E3 license, as these are core features of the Office 365 and Microsoft 365 plans.

This course has been updated to reflect changes from Azure AD to Microsoft Entra .

Office 365 Course - Microsoft 365 Administration - Cloud Service Configuration - User and Security Management - Modern IT Infrastructure - Collaborative Services Management

Course aimed at

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Students are expected to acquire a broad understanding of various on-premises technologies, such as the Domain Name System (DNS) and Active Directory Domain Services (AD DS). They should also have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint.

Training objectives

This course is designed to train IT professionals in the advanced use of Windows 11 Pro, with a focus on technical support and troubleshooting in business environments. Participants will learn:

• Learn about the new features and key improvements in Windows 11 Pro.
  
• Configure and customize the work environment for users and teams.
  
• Manage devices, users, and security policies.
  
• Optimize system performance with built-in tools.
  
• Apply good maintenance, updating, and troubleshooting practices.
  
• Integrate Windows 11 Pro with services like Microsoft 365 and Azure.

Administering Office 365 Course Content

Module 1: Planning and provisioning Office 365

In this module, you'll learn how to configure an Office 365 tenant for a trial or full deployment, including key technical decision points in both the pilot and deployment phases. This module introduces the core Office 365 services and how to configure DNS settings to add custom or personalized domains for use with all Office 365 services.

Lessons

• Office 365 Overview
  
• Core Office 365 Services
  
• Requirements for an Office 365 tenant
  
• Planning a pilot and its implementation
  
• Creating an Office 365 Tenant
  
• How to add custom domains and manage DNS settings
  

Lab: Provisioning Office 365

• Set up an Office 365 tenant
  
• Set up a custom domain

Module 2: Managing Users and Groups in Office 365

After setting up your Office 365 tenant, the next step is to grant access to users. In this module, you'll learn how to create, manage, and license users in Office 365 using PowerShell and synchronization with on-premises directory services. This module also introduces the different types of groups available in Office 365 and how to use them.

You will then learn how to manage administrative access using role-based access control (RBAC).

Lessons

• Managing user accounts and licenses
  
• Password management and authentication
  
• Create and manage different types of groups in Office 365
  
• Managing users and groups with PowerShell
  
• Managing users and groups in the Microsoft admin center
  
• Role-based access and administrative roles
  
• Planning and configuring directory synchronization
  

Lab A: Managing Users and Groups in Office 365

• Create and update user accounts
  
• Assign a license to a user
  
• Manage Office 365 password policies
  
• Create and manage Microsoft 365 groups
  
• Create and manage security groups
  
• Creating users and groups with PowerShell
  
• Assigning Service Management Roles
  
• Creation of administrative units
  

Lab B: Planning and Configuring Directory Synchronization

• Preparing for Directory Synchronization
  
• Configuring Directory Synchronization
  
• Manage Active Directory users and groups

Module 3: Deploying and configuring tools and applications for Office 365

This module explores the tools and client applications you can use to connect to Office 365. You'll learn about options for configuring and deploying Microsoft Apps for Enterprise (formerly known as Microsoft Office/Office 365 Pro Plus) on web, Windows, Mac OSX, and mobile platforms.

Lessons

• Planning network settings for Office 365 tools and applications
  
• Using the Office Configuration Tool
  
• Click to run the installation, use and control
  
• Centralized deployment management of tools, applications, and add-ons
  
• Information
  

Lab: Deploying and Configuring Tools and Applications for Office 365

• Running the Microsoft 365 Network Connectivity Test
  
• Create a custom configuration for Click-to-Run
  
• Create a custom configuration for a centralized deployment

Module 4: Planning and Managing Exchange Online

In this module, you'll learn how to create and manage mailboxes, including shared group and resource mailboxes, as well as distribution lists. You'll also learn about Exchange Online permissions, which offer more granular control over Exchange Online management than Office 365 administrative roles.

This module also addresses mail flow rules and email protection, including antispam and antimalware.

Lessons

• What is Exchange Online?
  
• Manage Exchange Online Mailboxes
  
• Manage Office 365 groups in Exchange Online
  
• Setting Exchange Online Permissions
  
• Manage Exchange Online using PowerShell
  
• Plan and configure mail flow
  
• Plan and configure email protection
  

Lab: Planning and Managing Exchange Online

• Configuring Exchange Online Recipients
  
• Configuring Exchange Online Resource Mailboxes
  
• Set up email protection

Module 5: Planning and Managing SharePoint Online

This module introduces SharePoint Online and its role in delivering other Office 365 services, such as Microsoft Teams and OneDrive. You'll learn how to plan and configure SharePoint Online, including controlling external sharing.

Lessons

• What is SharePoint Online?
  
• Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 groups
  
• SharePoint Online Architecture
  
• Configure SharePoint Online
  
• Configure and control external sharing
  
• Manage SharePoint Online site collections
  
• Manage SharePoint Online using PowerShell
  

Lab: Planning and Managing SharePoint Online

• Configuring SharePoint Online settings
  
• Create a SharePoint intranet
  
• Check sharing by external users

Module 6: Planning and Managing Microsoft Teams

This module explains how to plan and configure Microsoft Teams for communication and collaboration within your organization, as well as how to control external communications. You'll learn how to use Microsoft Teams policies to configure user settings.

Lessons

• What is Microsoft Teams?
  
• How Microsoft Teams integrates with other Office 365 services
  
• Create and manage organization-wide configurations
  
• Create, manage, and assign Microsoft Teams policies
  
• Plan and configure external and guest access
  
• Manage Microsoft Teams using PowerShell
  

Lab: Planning and Managing Microsoft Teams

• Configure settings for the entire organization
  
• Working with team policies
  
• Configure external and guest access
  
• Create a team

Module 7: Planning and managing other Office 365 services

In this module, you'll learn about the other Office 365 services, including their purpose and an introduction to using and managing each. You'll also learn about selected add-ins to extend Office 365.

Lessons

• Viva Engage
  
• Planner
  
• Visio
  
• Reservations
  
• Delve
  
• Forms
  
• Energy platform
  
• Stream
  
• Influence
  
• Viva
  
• Programmer
  
• Add-ons, including Find Time and Junk Reporter
  

Lab: Planning and Managing Office 365 Services

• Set up and manage the Scheduler
  
• Set up and manage reservations
  
• Configure Power Platform data policy

Module 8: Security and Compliance in Office 365

This module introduces the security and compliance features in Office 365. While Microsoft 365 plans include extended security and compliance features, this module will focus on those products available in the core plans without the extended license.

Lessons

• Overview of security and compliance features in Office 365
  
• Expanding security and compliance features with additional licenses
  
• Using the Microsoft Defender Portal and Secure Score
  
• Using the Office 365 Compliance Portal and Compliance Score
  
• Plan and configure retention labels and policies
  
• Plan and configure data loss prevention policies
  
• Create and assign sensitivity labels
  
• Configure attachment and safe link policies
  
• Plan and configure multi-factor authentication
  

Lab: Configuring security and compliance in Office 365

• Check the secure score
  
• Configure threat protection
  
• Configure sensitivity labels
  
• Set up retention for Microsoft Teams
  
• Set up multi-factor authentication

Module 9: Office 365 Reporting, Monitoring, and Troubleshooting

This module examines techniques for troubleshooting Office 365 issues, focusing on core services. You'll also learn about available reporting and monitoring tools and features.

Lessons

• Monitoring the status of the Office 365 service
• Troubleshooting administrative access issues in Office 365
  
• Troubleshooting directory synchronization issues
  
• Troubleshooting Exchange Online
  
• SharePoint Online Troubleshooting
  
• Troubleshooting Microsoft Teams
  
• Troubleshooting Office 365 Security and Compliance Issues
  

Lab: Reporting, Monitoring, and Troubleshooting in Office 365

• Troubleshooting synchronization issues with user objects in Office 365
  
• Troubleshooting Exchange Online
  
• Troubleshoot SharePoint Online
  
• Troubleshoot Microsoft Teams
  
• Troubleshooting sensitivity labels
  

After completing this module, students will be able to:

• Monitor the status of the Office 365 service
  
• Troubleshoot Office 365 connectivity and service issues

Prerequisites

• Basic computer skills: operating system management, web browsing, software installation, and file management.
  
• Previous experience with Windows systems: especially useful if you have worked with Windows 10.
  
• Familiarity with corporate environments: ideal for those managing equipment, networks, or security policies.
  
• General knowledge of systems administration (desirable): to better take advantage of the technical aspects of the course.

Language

• Course: English
• Labs: English