Supporting and Troubleshooting Windows 11 - M55342B

Module 1: Introduction to Windows 11

This module describes the new features and devices in the Windows 11 operating system, with a particular focus on what has changed since Windows 10.

The modules also describe the process of developing and applying a Windows 11 troubleshooting methodology.

Lessons

• Overview of Windows 11, including Windows Copilot
  
• Recommendations for typical troubleshooting procedures
  
• Troubleshooting installation and deployment issues
  
• Introduction to management and problem-solving tools
  

After completing this module, students will be able to:

• Describes the Windows 11 operating system and its features.
  
• Troubleshoot Windows 11 installation and deployment issues
  
• Describe typical troubleshooting procedures
  
• Use common Windows 11 troubleshooting tools

Lab: Using Windows 11 Troubleshooting Tools:

• Use Windows 11 troubleshooting tools

Module 2: Remote Administration of Windows 11

This module describes how to use the various Windows 11 remote administration tools to troubleshoot issues. It describes the features and functionality of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Lessons

• Using Windows Admin Center
  
• Using Windows PowerShell
  
• Implementing remote management

After completing this module, students will be able to:

• Use the Windows Admin Center
  
• Use Windows PowerShell
• Select a suitable remote administration tool

Lab: Remote Management of Windows 11

• Deploy Remote Desktop
  
• Manage remote computers using Windows PowerShell

Module 3: Troubleshooting Startup and System Recovery

This module describes potential issues that can cause startup problems in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to troubleshoot operating system services and how to recover a computer.

Lessons

• Windows 11 Recovery
  
• Configuring the Registry
  
• Troubleshooting Windows 11 startup issues
  
• Deploying and Troubleshooting BitLocker
  
• Troubleshooting operating system service issues

After completing this module, students will be able to:

• Describes the Windows 11 recovery environment.
  
• Configure logging.
  
• Troubleshoot startup configuration issues.
  
• Recover BitLocker-encrypted drives.
  
• Troubleshoot operating system services.
  

Lab: Troubleshooting Startup and System Recovery

• Explore Windows RE
  
• Troubleshoot a startup issue
  
• Set up and recover BitLocker
  
• Recovering a computer after a crash

Module 4: Troubleshooting Devices and Device Drivers

This module explores how to troubleshoot issues related to hardware devices and device drivers.

Lessons

• Hardware Troubleshooting Overview
  
• Troubleshooting device drivers

After completing this module, students will be able to:

• Describe procedures for troubleshooting hardware problems
  
• Troubleshooting device drivers
  

Lab: Troubleshooting Devices and Device Drivers

• Troubleshoot missing drivers
  
• Troubleshoot a hardware problem

Module 5: Configuring and Troubleshooting Network Connectivity

This module describes how to identify network settings and troubleshoot connectivity issues on wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. It also provides an overview of remote access and explains how to troubleshoot VPN connectivity issues.

Lessons

• Configure network connectivity
  
• Troubleshooting network connectivity issues
  
• Implementing and troubleshooting name resolution
  
• Implementing and troubleshooting remote access
  

After completing this module, students will be able to:

• Configure network settings
  
• Troubleshoot network connections
  
• Implement and troubleshoot name resolution
  
• Implement and troubleshoot remote access options
  

Lab: Configuring and Troubleshooting Network Connectivity

• Troubleshoot a network connectivity issue
  
• Troubleshooting name resolution issues
  
• Troubleshooting remote access issues

Module 6: Troubleshooting Group Policy

This module provides an overview of Group Policy application and describes how to troubleshoot client configuration GPO application issues.

Lessons

• Group Policy Overview
  
• Troubleshooting GPO applications on client devices
  

After completing this module, students will be able to:

• Describe group policy
  
• Troubleshooting GPO applications on client devices
  

Lab: Troubleshooting Group Policy

• Troubleshoot GPO application issues on client devices

Module 7: Configuring and Troubleshooting Security

This module describes various security settings in Windows 11, such as Credential Guard, Exploit Guard, and Application Guard. It also covers Windows Hello authentication, as well as common login issues, how to detect and resolve them. The module also explains ways to protect the boot environment, including Secure Boot and related technologies.

Lessons

• Implementing network security
  
• Implementing Windows 11 security features
  
• Setting up and troubleshooting user accounts
  

After completing this module, students will be able to:

• Implement network security.
  
• Implement Windows 11 security settings.
  
• Configure and troubleshoot user accounts.
  

Lab: Configuring and Troubleshooting Security

• Resolve a login issue

Module 8: Configuring and Troubleshooting User Status

This module provides guidance on configuring and troubleshooting user state synchronization on a local network. This includes managing roaming profiles, UE-V, and folder redirection.

Lessons

• Implementing and troubleshooting user status
  
• Implementing and troubleshooting folder redirection
  

After completing this module, students will be able to:

• Implement and troubleshoot user status issues.
  
• Implement and troubleshoot folder redirection.
  

Lab: Configuring and Troubleshooting User State

• Set up folder redirection
  
• Troubleshooting folder redirection issues

Module 9: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot file permissions and printer access issues. It also describes how to configure and manage file recovery in Windows 11.

Lessons

• Configuring and troubleshooting file access.
  
• Setting up and troubleshooting shared folders.
  
• Implementing and troubleshooting workbooks.
  
• Printer management and troubleshooting.
  
• Recovering files.
  

After completing this module, students will be able to:

• Configure and troubleshoot file access.
  
• Configure and troubleshoot shared folders.
  
• Implement and troubleshoot workbooks.
  
• Troubleshoot printer problems.
  
• Recover files.
  

Lab: Configuring and Troubleshooting Resource Access

• Resolving a file access problem
  
• Troubleshoot printing problems
  
• Recover files

Module 10: Application Troubleshooting

This module explains how to troubleshoot common desktop app issues. It also describes Universal Windows apps and the Microsoft Store. It also explains how to resolve issues related to Application Control and AppLocker policies. Finally, it explains how to enable and configure kiosk mode.

Lessons

• Troubleshooting desktop applications
  
• Troubleshooting application compatibility issues
  
• Managing UWP Apps
  

After completing this module, students will be able to:

• Troubleshooting desktop application deployment issues
  
• Troubleshooting application compatibility issues
  
• Managing UWP Apps
  

Lab: Troubleshooting Applications

• Troubleshoot AppLocker
  
• Provide a kiosk device

Module 11: Monitoring and Maintaining Windows 11

This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows Updates.

Lessons

• Windows 11 Monitoring
  
• Optimizing Windows 11 Performance
  
• Manage Windows 11 updates
  

After completing this module, students will be able to:

• Monitor Windows 11.
  
• Describe performance monitoring
  
• Manage and troubleshoot Windows updates
  

Lab: Monitoring and Maintaining Windows 11

• Check computer performance
  
• Configure Windows Update