MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

€295.00
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MB-910 Course: Microsoft Dynamics 365 Fundamentals (CRM)

Want to learn more about Dynamics 365 ? This course provides a comprehensive introduction to the customer engagement features of Dynamics 365. You'll gain a thorough understanding of the concept of customer engagement, the core capabilities of customer engagement applications, and individual customer engagement applications, including Dynamics 365 Marketing , Dynamics 365 Sales , Dynamics 365 Customer Service , and Dynamics 365 Field Service . This course includes both lecture and hands-on labs.

gift exam

The course includes a certification exam and a gift opportunity! *Promotion valid until August 31st for customers in Spain only.

Duration of the MB-910 course
MB-910 Training Stand
access to the virtual classroom Training MB-910

Elements of the MB-910 formation

  • Explore the core capabilities of Microsoft Dynamics 365 customer engagement applications (19 units)
  • Discover the fundamentals of Microsoft Dynamics 365 Customer Insights (20 units)
  • Explore the fundamentals of Microsoft Dynamics 365 Sales (23 units)
  • Explore the fundamentals of Microsoft Dynamics 365 Customer Service (18 units)
  • Explore the fundamentals of Microsoft Dynamics 365 Field Service (18 units)


MB-910 Course Content

Module 1. Explore the core capabilities of Microsoft Dynamics 365 customer engagement applications

Lessons

  • Describe the basics of Dynamics 365 customer engagement applications
  • Describe shared activities and integration options in Dynamics 365 customer engagement apps

Laboratory exercises:

  • Working with customer engagement applications
  • Manage clients and activities

Module 2. Learn the basics of Microsoft Dynamics 365 Customer Insights

Lessons

  • Explore Dynamics 365 Customer Insights - Journeys
  • Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice

Laboratory exercises:

  • Create a simple customer journey

Module 3. Exploring the basics of Microsoft Dynamics 365 Sales

Lessons

  • Exploring Dynamics 365 Sales
  • Describe the functionalities and applications related to Dynamics 365 Sales

Laboratory exercise:

  • Create and manage leads and opportunities in Dynamics 365 Sales

Module 4. Exploring the basics of Microsoft Dynamics 365 Customer Service

Lessons

  • Exploring Dynamics 365 Customer Service.
  • Describe the functionalities and applications related to Dynamics 365 Customer Service.

Laboratory exercise:

  • Create and manage cases

Module 5. Learn the fundamentals of Microsoft Dynamics 365 Field Service

Lessons

  • Exploring Dynamics 365 Field Service
  • Description of the programming process


Language

  • Course: English / Spanish

  • Labs: English / Spanish


Microsoft Associate Certification: Dynamics 365 Fundamentals (CRM)

Microsoft Certification

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Demonstrate fundamental knowledge of Microsoft Dynamics 365 customer engagement capabilities.

Level: Beginner
Role: Business Owner
Product: Dynamics 365
Subject: Business applications

Information related to training

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Modalidades Formativas

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Self Learning - Virtual - In-person - Telepresence

bonificaciones

Bonuses for companies

For companies