Microsoft Parature

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Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions:

1. Leverage Knowledge: Boost employee productivity with quick access to consistent and organized information.
2. Empower Your Customers: Empower consumers with intelligent and guided self-service, accessible 24/7.
3. Provide Care Everywhere: Provide consistent engagement across channels for precise, personalized support.

Contenido del Curso

• General Overview
• Parature Chat
• Parth to Go Live
• Portal Management and Customization
• Product Module
• Set up
• Single Sign-On
• Social Customer Service
• Survey Module and Feedback
• Widgets