MS-721: Collaboration Communications Systems Engineer

MS-721 Course: Collaboration Communications Systems Engineer

This training course is designed to provide participants with the knowledge and skills to become a collaborative communications systems engineer. Participants should understand the fundamentals of networking, telecommunications, audio/video, and meeting room technologies, identity and access management, and Microsoft Teams .

Participants will gain hands-on experience setting up and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub . The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell , the Microsoft Teams Pro Rooms portal, and the call quality dashboard.

In addition, the course will cover the configuration and implementation of Microsoft Teams Phone with PSTN connectivity through Microsoft calling plans, Carrier Connection, Teams Phone Mobile, and Direct Routing.

Online course with a free certification exam included. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no extra cost.

Promotion valid until June 30, 2026. One-opportunity exam available only in Virtual - E-learning format. Not applicable to Self-Learning format.

Level: Intermediate - Product: Microsoft 365 - Role: Administrator

Course aimed at

Collaborative communications systems engineers are responsible for planning, implementing, configuring, maintaining, and troubleshooting Microsoft Teams Phone functionality, meetings, and both personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaborative communications systems engineers have a fundamental knowledge of networking, telecommunications, audiovisual and meeting room technologies, as well as identity and access management.

They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Pro rooms portal, and the Microsoft call quality dashboard to manage and monitor Teams Phone functionality, meetings, and certified devices. They implement and configure Microsoft Teams Phone with PSTN connectivity through Microsoft calling plans, carrier connections, Teams Phone Mobile, and direct routing.

Collaborative communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. They may also work with owners of other workloads, including facilities administrators, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Objectives of the MS-721 course on collaborative communication systems

• Plan, implement, and manage collaborative communication solutions using Microsoft Teams.
  
• Configure and maintain Microsoft Teams Phone functionality, including calls, meetings, and personal and shared devices.
  
• Manage devices such as Microsoft Teams Rooms and Surface Hub, ensuring their proper integration and operation.
  
• Monitor and troubleshoot technical problems related to the communications infrastructure.
  
• Collaborate with other technical roles such as network, identity, security, and compliance administrators to ensure effective implementation.
  
• Optimize the end-user experience by properly configuring policies, directives, and collaboration tools.

Elements of the MS-721 formation

• Planning and design of Teams collaboration communication systems (7 units)

• Manage Teams collaboration communication systems (7 units)

Content of the MS-721 course on collaborative communication systems

Module 1: Introduction to meetings and calls in Teams.

• Introduction.
• Overview of meetings and events in Teams.
• Teams Phone overview.
• Overview of answering machines and call queues.
• Overview of Teams devices.

Module 2: Planning for Teams Phone.

• Introduction.
• Plan the implementation of Teams Phone.
• Plan Teams Phone PSTN connectivity.
• Determine the licensing requirements.
• Plan Teams Phone devices.
• Plan and design the functions of Teams Phone.
• Plan your voicemail.

Module 3: Planning for Microsoft Teams and Surface Hub meeting rooms.

• Determine the licensing requirements for Microsoft Teams meeting rooms and shared devices.
• Understanding the differences between Microsoft Teams Rooms on Android and Windows.
• Understand Microsoft Teams Rooms on Surface Hub 2S.
• Understanding and planning for accessories, components, and peripherals for Teams meeting rooms.
• Understanding Teams Rooms management options.

Module 4: Planning and optimizing network performance for media flow in Teams.

• Introduction.
• Understanding Teams network requirements.
• Design a network for media optimization.
• Design and implement QoS.

Module 5: Configure and deploy Teams Phone.

• Introduction.
• Configure emergency calls for Teams calling plans.
• Manage and configure Microsoft PSTN numbers.
• Set up Operator Connect and Teams Phone Mobile.
• Configure Teams Phone policies.
• Create and manage Teams policies.
• Set up audio conferences.

Prerequisites

Before participating in this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Basic concepts of networks, telecommunications and audio/video
• Basic concepts of identity and access management

Language

• Course: English / Spanish
• Labs: English / Spanish

Microsoft Associate Certification: Collaboration Communications Systems Engineer Associate

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Demonstrate skills in configuring, deploying, monitoring, and managing certified devices, Microsoft Teams meetings, and phone.

Level: Intermediate
Role: Administrator
Product: Microsoft 365
Subject: Modern Work