Improving customer communication using intelligent chatbots

Description

Nanfor's Generation products are exclusive courses for Partners and Clients.

This course is taught in distance learning modality and consists of the following Teaching Material :

• Video recording
• PPT (presentation)
• Specific practices to apply in the organization
• Training
• Customer and scenario analysis
• Contents to assemble in the organization

The duration of the course is 50 hours (4 weeks of access to the Campus with the possibility of extending it to 6 weeks).

Training is carried out through our Virtual Campus : With this option, you'll have all the course content on the course platform, accessible 24/7 from the start of the course.

General objectives of Generation products

Specific objectives

• Learn about the components of Power Virtual Agents
• Implement the solution
• Improve customer service
• Integrate services with other departments
• Create bots
• Automate customer service tasks
• Integration with customer service applications such as Dynamics 365 Customer Service

Contents

• Power Virtual Agents Utilities
• Use of bots in organizations
• Main concepts of the Power Virtual Agent
• Design of conversational itineraries
• Available nodes
• The Theme Creation Canvas
• Using variables, questions, conditions and messages
• Testing and verifying nodes
• Integration with Power Automate
• Personalizing conversations
• Using triggers

POC Components

By the end of the seminar, participants will be able to create leads with the following components: creating a knowledge management bot for the organization, as well as creating a bot for a sales and support department integrated into the organization's channels.

Nanfor's Generation products are impactful solutions for businesses and organizations.