Description
Nanfor's Generation products are exclusive courses for Partners and Clients.
This course is taught in teletraining modality and consists of the following Didactic Material :
- Video recording
- PPT (presentation)
- Specific practices to apply in the organization
- Training
- Customer and scenario analysis
- Contents to set up in the organization
The duration of the course is 50 hours (4 weeks of access to the Campus with the possibility of extending it to 6 weeks).
Training is done through our Virtual Campus , with this modality you will have all the didactic content on the course platform and it will be accessible, from the start day of the course, 24 hours a day, every day of the week.
General objectives of Generation products:
Specific objectives:
- Know the components of Power Virtual Agents
- Implement the solution
- Improve customer services
- Integrate services with other departments
- Create bots
- Automate customer service tasks
- Integration with customer service applications such as Dynamics 365 Customer Service
Contents:
- Power Virtual Agents Utilities
- Use of bots in organizations
- Main concepts of the Power Virtual Agent
- Design of conversational itineraries
- Available nodes
- The Theming Canvas
- Use of variables, questions, conditions and messages
- Testing and verification of the nodes
- Integration with Power Automate
- Customizing conversations
- Using triggers
POC Components:
At the end of the seminar, participants will be able to create potential clients, the following components: creation of a knowledge management bot for the organization as well as the creation of a bot for a sales and support department integrated into the organization's channels .
Nanfor's Generation products are solutions with impact for companies and organizations
