FitSM, IT service management

FitSM Course Description, IT Service Management

This course is taught in online mode and consists of 5 units. The duration of the course is distributes between content and collaboration tools. Upon completion, the student will receive a certificate of completion.

Training is carried out through our Virtual Campus , with this option you will have all the educational content on the course platform and it will be accessible, from the day the course starts, 24 hours a day, every day of the week. The student will also have access to participation forums , as well as a continuous tutoring .

The course is taught in distance learning modality (100% bonus option) and in-person and online training courses can also be provided on demand.

• Access to the platform: 8 weeks
• Individualized support
• Fee: Request a quote

Introduction to the FitSM course

The FitSM course is designed to provide a clear and practical understanding of IT Service Management (ITSM) based on the lightweight, effective, and standardized approach proposed by the FitSM family of standards. This framework is ideal for organizations looking to optimize their IT services without the complexity often associated with more robust standards.

Throughout the course, participants will acquire fundamental knowledge of key ITSM terms, concepts, and processes, understand FitSM 's modular approach, and learn how to apply its principles to efficiently manage IT services.

This course is an excellent opportunity to acquire a solid foundation in IT Service Management with a practical, efficient approach suitable for any organizational environment. FitSM Certification Courses

Addressed to

This course is designed for:

• IT Professionals: IT administrators, technicians, and managers who want to adopt a lean and effective approach to managing IT services.
• ITSM Project Leaders: Those responsible for planning and implementing IT service management improvement initiatives.
• ITSM Consultants: Professionals who advise organizations on the optimization and efficient management of IT services.
• Students and emerging IT talent: People interested in acquiring key skills in IT service management to enhance their professional profile.
• Organizations of any size: Businesses or entities looking to optimize their service management without the complexity of other, more robust standards.

Course Objectives

• Understand the fundamental concepts of IT Service Management (ITSM): Become familiar with the key terms, concepts, and elements of IT service management.
• Understanding the FitSM approach: Explore the principles, process model, and benefits of adopting the FitSM family of standards in service management.
• Learn to structure and manage ITSM processes: Identify delivery and support processes, their general requirements, and how to implement them.
• Evaluate benefits, risks and challenges : Analyze the advantages and potential challenges of implementing FitSM in organizational settings.
• Apply best practices: Gain practical tools and knowledge to improve IT service delivery in any type of organization.
  

FitSM Course Content, IT Service Management

1. Introduction, terms and concepts

2. The FitSM approach and the family of standards

• Service
• Process
• Service Management System (policies, procedures, roles)

3. General aspects

• What is FitSM
• Beginning
• Process model

4. Processes

• Structure
• General requirements
• Delivery Processes
• Support Processes

5. Benefits, risks and challenges of implementing IT Service Management

Prerequisites

No technical prerequisites are required to take this course. However, basic computer skills and knowledge of IT-related environments and their role in organizations are recommended.

Other training modalities

If you are interested in taking this course in any training modality, please contact us.

• Mail: info@nanforiberica.com
• Phone: +34 91 031 66 78
• WhatsApp: +34 685 60 05 91