Collaboration Communications Systems Engineers are responsible for planning, implementing, configuring, maintaining, and troubleshooting Microsoft Teams Phone functionality, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaborative communications systems engineers have a fundamental understanding of networking, telecommunications, audiovisual, and meeting room technologies, as well as identity and access management.
They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Pro Rooms portal, and the Microsoft Call Quality Dashboard to manage and monitor Teams Phone functionality, meetings, and certified devices. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Carrier Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams administrators, Microsoft Identity and Access administrators, and Microsoft 365 administrators. They may also work with other workload owners, including facilities administrators, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified Solution Providers.
Module 1: Introduction to meetings and calls in Teams.
- Introduction.
- Overview of meetings and events in Teams.
- Teams Phone Overview.
- Overview of answering machines and call queues.
- Overview of Teams devices.
Module 2: Planning for Teams Phone.
- Introduction.
- Plan your Teams Phone deployment.
- Plan Teams Phone PSTN connectivity.
- Determine licensing requirements.
- Plan for Teams Phone devices.
- Plan and design Teams Phone features.
- Plan your voicemail.
Module 3: Planning for Microsoft Teams meeting rooms and Surface Hub.
- Determine licensing requirements for Microsoft Teams meeting rooms and shared devices.
- Understanding the differences between Microsoft Teams Rooms on Android and Windows.
- Understand Microsoft Teams Rooms on Surface Hub 2S.
- Understand and plan accessories, components, and peripherals for Teams meeting rooms.
- Understanding Teams Rooms management options.
Module 4: Planning and optimizing network performance for media streaming in Teams.
- Introduction.
- Understand Teams network requirements.
- Design a network for media optimization.
- Design and implement QoS.
Module 5: Configure and deploy Teams Phone.
- Introduction.
- Set up emergency calling for Teams Calling Plans.
- Manage and configure Microsoft PSTN numbers.
- Set up Operator Connect and Teams Phone Mobile.
- Configure Teams Phone policies.
- Create and manage Teams policies.
- Set up audio conferences.
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Demonstrate skills in configuring, deploying, monitoring, and managing Microsoft Teams certified devices, meetings, and phone.
Level: Intermediate
Role: Administrator
Product: Microsoft 365
Subject: Modern Work
