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Do you want to take this course remotely or in person?
Contact us by email: info@nanforiberica.com , phone: +34 91 031 66 78, WhatsApp: +34 685 60 05 91 , or contact Our Offices
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Microsoft Dynamics 365 Customer Insights Fundamentals Course Description
This course is taught in online mode and consists of 8 units and 2 practices .
The course duration is approximately 60 hours, distributed between the course content and collaboration tools. Upon completion, the student will receive a certificate of completion.
Training is carried out through our Virtual Campus : With this option, you'll have all the course content on the course platform, accessible 24/7 from the start of the course.
The student will also have access to participation forums , as well as a continuous tutoring .
Introduction
This course provides a solid foundation for using Microsoft Dynamics 365 Customer Insights , Microsoft's customer data platform (CDP). Students will learn how to unify customer data, generate rich profiles, and gain valuable insights to improve the customer experience. The course combines theory and practice.
Addressed to
- Data analysts and data scientists who need to unify and analyze customer information from multiple sources.
- Marketing and customer experience professionals looking to improve campaign personalization and segmentation.
- CRM consultants and administrators looking to implement data-driven solutions within the Dynamics 365 ecosystem.
- Digital transformation leaders interested in harnessing the potential of a customer data platform (CDP).
- Business and technical users who work with Microsoft tools and want to integrate Customer Insights into their workflows.
This course is ideal for both technical and functional profiles who wish to acquire a practical and strategic understanding of how to use data to improve customer relationships.
Course objectives
- Understand key concepts in Dynamics 365 Customer Insights and its role in customer relationship management.
- Unify customer data from multiple sources using pre-built connectors.
- Create unified customer profiles enriched with artificial intelligence.
- Apply advanced segmentation to predict behaviors and needs.
- Configure external connections and manage data security.
- Integrate Customer Insights with other tools like Power Platform and Dynamics 365.
- Monitor and manage the platform to ensure its performance and compliance.
Microsoft Dynamics 365 Customer Insights Course Content
- Main components of Microsoft Dynamics 365 Customer Insights
- Customer expectations
- Processes in D365 Customer Insights
- How to create a unique customer view
- Real-time data management
- Data extraction
- Assignment, Combination, and Matching: Unifying Data
- Optimizing interactive content with custom reports
- Practice: Data integration between Dynamics 365 Marketing and Customer Insights
- Practice: Importing data with Power Qwerty, Data transformation
* Nanfor's own course, it is not an official Microsoft course and does not prepare for any certification exam.
Prerequisites
No technical prerequisites are required to take this course. However, basic computer skills and knowledge of IT-related environments are recommended.
Other modalities
If you are interested in taking this course online, please contact us: Email: info@nanforiberica.com , Phone: +34 91 031 66 78, WhatsApp: +34 685 60 05 91
