Improving customer communication using intelligent chatbots

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¿Quiere realizar este curso en modalidad telepresencial o presencial?

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Nanfor's Generation products are exclusive courses for Partners and Clients.

This course is taught in teletraining modality and consists of the following Didactic Material :

  • Video recording
  • PPT (presentation)
  • Specific practices to apply in the organization
  • Training
  • Customer and scenario analysis
  • Contents to set up in the organization

The duration of the course is 50 hours (4 weeks of access to the Campus with the possibility of extending it to 6 weeks).

Training is done through our Virtual Campus , with this modality you will have all the didactic content on the course platform and it will be accessible, from the start day of the course, 24 hours a day, every day of the week.

General objectives of Generation products:

Specific objectives:

  • Know the components of Power Virtual Agents
  • Implement the solution
  • Improve customer services
  • Integrate services with other departments
  • Create bots
  • Automate customer service tasks
  • Integration with customer service applications such as Dynamics 365 Customer Service


  • Power Virtual Agents Utilities
  • Use of bots in organizations
  • Main concepts of the Power Virtual Agent
  • Design of conversational itineraries
  • Available nodes
  • The Theming Canvas
  • Use of variables, questions, conditions and messages
  • Testing and verification of the nodes
  • Integration with Power Automate
  • Customizing conversations
  • Using triggers

POC Components:

At the end of the seminar, participants will be able to create potential clients, the following components: creation of a knowledge management bot for the organization as well as the creation of a bot for a sales and support department integrated into the organization's channels .

Nanfor's Generation products are solutions with impact for companies and organizations

Information related to training

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Training support: Always by your side

Formación presencial y telepresencial

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