Description

Nanfor's Generation products are exclusive courses for Partners and Clients.

This course is taught in teletraining modality and consists of the following Didactic Material :

• Video recording
• PPT (presentation)
• Specific practices to apply in the organization
• Training
• Customer and scenario analysis
• Contents to set up in the organization

The duration of the course is 50 hours (4 weeks of access to the Campus with the possibility of extending it to 6 weeks).

Training is done through our Virtual Campus , with this modality you will have all the didactic content on the course platform and it will be accessible, from the start day of the course, 24 hours a day, every day of the week.

General objectives of Generation products:

Specific objectives:

• Know the components of Power Virtual Agents
• Implement the solution
• Improve customer services
• Integrate services with other departments
• Create bots
• Automate customer service tasks
• Integration with customer service applications such as Dynamics 365 Customer Service

Contents:

• Power Virtual Agents Utilities
• Use of bots in organizations
• Main concepts of the Power Virtual Agent
• Design of conversational itineraries
• Available nodes
• The Theming Canvas
• Use of variables, questions, conditions and messages
• Testing and verification of the nodes
• Integration with Power Automate
• Customizing conversations
• Using triggers

POC Components:

At the end of the seminar, participants will be able to create potential clients, the following components: creation of a knowledge management bot for the organization as well as the creation of a bot for a sales and support department integrated into the organization's channels .

Nanfor's Generation products are solutions with impact for companies and organizations