Course objectives

• Get easy-to-follow guidance from a certified Microsoft Office Specialist Master
• Learn and practice new skills while working with sample content, or look up specific procedures
• Manage your email more efficiently than ever
• Organize your Inbox to stay in control of everything that matters
• Schedule appointments, events, and meetings
• Organize contact records and link to information from social media sites
• Track tasks for yourself and assign tasks to other people
• Enhance message content and manage email security

Course content

Introduction

Who this book is for
The Step by Step approach
Download the practice files
Ebook edition
Get support and give feedback
Errata and support
We want to hear from you
Stay in touch

Part 1: Get started with Outlook 2016

• Chapter 1: Outlook 2016 basics
  Start Outlook
  Work in the Outlook user interface
  Sidebar: About Office
  Identify app window elements
  Sidebar: Tell me what you want to do
  Work with the ribbon and status bar
  Sidebar: Adapt procedure steps
  Manage Office and Outlook settings
  Sidebar: Microsoft account options
  Skills review
  Practice tasks

• Chapter 2: Explore Outlook modules
  Work in the Outlook app window
  Work with items
  Switch among modules
  Work in the Mail module
  Folder Pane content
  Ribbon tabs
  Content area views
  Sidebar: Display conversations
  Message windows
  Sidebar: Draft responses in the Reading Pane
  Sidebar: The Backstage view of a message
  Work in the Calendar module
  Ribbon tabs
  Calendar item windows
  Work in the People module
  Ribbon tabs
  Contact record windows
  Work in the Tasks module
  Ribbon tabs
  task windows
  Skills review
  Practice tasks

Part 2: Manage email messages

• Chapter 3: Send and receive email messages
  Create and send messages
  Create messages
  Troubleshoot message addressing
  Save and send messages
  Sidebar: Send from a specific account
  Attach files and Outlook items to messages
  Sidebar: New email notifications
  Display messages and message attachments
  Display message content
  Display attachment content
  Display message participant information
  Respond to messages
  Sidebar: Resending and recalling messages
  Skills review
  Practice tasks

• Chapter 4: Enhance message content
  Customize default message format
  Apply thematic elements to individual messages
  Apply and change themes
  Apply and change styles
  Create and use automatic signatures
  Incorporate images in messages
  Change message settings and delivery options
  Skills review
  Practice tasks

• Chapter 5: Manage email security
  Block unwanted messages
  Sidebar: Trace message origins
  Manage messages in the Junk Email folder
  Configure junk email settings in your Inbox
  Configure junk email options
  Increase email security
  Apply security measures to incoming messages
  Apply security measures to outgoing messages
  Configure Outlook to use a digital ID
  Digitally sign or encrypt messages
  Sidebar: Restrict access by using rights management
  Skills review
  Practice tasks

• Chapter 6: Organize your Inbox
  Display and manage conversations
  Arrange messages by specific attributes
  Categorize items
  Sidebar: Store information in Outlook notes
  Organize messages in folders
  Sidebar: Print messages
  Skills review
  Practice tasks

Part 3: Manage contacts

• Chapter 7: Store and access contact information
  Save and update contact information
  Create and modify contact records
  Sidebar: Contact record sources
  Sidebar: Conform to name and address standards
  Communicate with contacts
  Sidebar: Create custom contact record fields
  Initiate actions from contact records
  Select message recipients from address books
  Sidebar: Link contact records
  Display different views of contact records
  Sidebar: Modify the settings of any view
  Print contact records
  Skills review
  Practice tasks

• Chapter 8: Manage contact records
  Create address books
  Import and export contact records
  Create contact groups
  Quickly locate contact information
  Personalize electronic business cards
  Skills review
  Practice tasks

• Chapter 9: Manage schedulingSchedule appointments and events
  Sidebar: Add holidays to your calendar
  Convert calendar items
  Configure calendar item options
  Schedule and change meetings
  Respond to meeting requests
  Display different views of a calendar
  Sidebar: Use the Date Navigator
  Skills review
  Practice tasks

• Chapter 10: Manage your calendar
  Define your available time
  Configure time zones
  Sidebar: Specify appointment time zones
  Work with multiple calendars
  Connect to other calendars
  Manage the display of multiple calendars
  Share calendar information
  Share calendars with co-workers
  Share calendar information outside of your organization
  Print a calendar
  Skills review
  Practice tasks

• Chapter 11: Track tasks
  Create tasks
  Create task items
  Create tasks from Outlook items
  Manage tasks
  Update tasks
  Remove items from your task list
  Manage task assignments
  Assign tasks to other people
  Respond to task assignments
  Display different views of tasks
  Display tasks in the Tasks module
  Sidebar: Outlook Today
  Display tasks in other modules
  Skills review
  Practice tasks

Part 5: Maximize efficiency

• Chapter 12: Manage window elements
  Customize the Outlook app window
  Configure the Folder Pane
  Configure the Navigation Bar
  Display module peeks
  Configure the Reading Pane
  Customize the Quick Access Toolbar
  Customize the ribbon
  Customize user interface fonts
  Skills review
  Practice tasks

• Chapter 13: Customize Outlook options
  Sidebar: About the Outlook Options dialog box
  Configure general Office and Outlook options
  Configure message options
  Compose messages
  Outlook breads
  Message arrival
  Conversation Clean Up
  Replies and forwards
  Save messages
  Send messages
  MailTips
  Tracking
  Message format
  Other
  Configure calendar options
  Configure contact and task options
  Group options
  Contact options
  Task options
  Configure search and language options
  Configure advanced options
  Manage add-ins and security options
  Manage add-ins
  Configure Trust Center options
  Skills review
  Practice tasks

• Chapter 14: Manage email automatically
  Automatically reply to messages
  Sidebar: Manage messages while you're away
  Create rules to process messages
  Manage messages by using Quick Steps
  Skills review
  Practice tasks