The City of Ottawa uses the Microsoft Power Platform to quickly respond to citizen needs, from reporting a pothole in the road to asking where I can get a COVID-19 test.
Jeffrey Kozera is a Senior Developer/Integrator in the Automation Solutions Unit for the City of Ottawa, Canada's capital. Jeffrey shares his experience as a professional developer in adopting Microsoft Power Virtual Agents and the Power Platform low-code technology suite. Created an internal chatbot for employees and an external chatbot for citizens.
The COVID-19 virtual assistant was built in less than two weeks and has collectively saved approximately 65,000 phone hours.
The keynote speaker explains how he has used Azure DevOps and other professional development capabilities for application lifecycle management and integration with on-premises systems.
As a no-code/low-code development tool, Microsoft Virtual Power Agents allows anyone with little to no development experience to create their own chatbot.
Using artificial intelligence, the Microsoft Virtual Power Agents chatbot attempts to guess the developer's intentions and provide the most relevant information to its users based on a limited set of criteria.
Citizens can only access the chatbot through Ottawa's 311 website. Rather than replacing humans, the new virtual agent complements existing access channels.
The chatbot also provides less friction for people who don't want to talk to a live person for information.
This system can be integrated with different commercial systems, it has a low development cost, both in terms of time and economic cost, it is quick and easy to adapt, it gets quick feedback from citizens, and, last but not least, It is the democratization of the development of this chatbot technology in companies.
You can access the information session in full detail by clicking here .
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