ATTENTION: If you belong to the LaaS Cert program, the training does not include the exam
ITIL® 5 Foundation Course – Digital Service Management and Value Co-creation
The ITIL® 5 Foundation course helps to understand how organizations manage digital services with a value-oriented approach. ITIL is the international standard for IT service management, developed by AXELOS and currently managed by PeopleCert, which provides a structured framework for designing, operating, and improving services in digital environments.
In business environments, ITIL is used to optimize processes, improve service delivery, and align technology with business objectives. Its application extends to areas such as IT, operations, support, product management, and digital transformation, allowing for improved efficiency and customer experience.
This ITIL® 5 Foundation course provides an updated vision of digital service management, incorporating concepts such as automation, artificial intelligence, and value co-creation, with a practical approach oriented towards its real application in business.
In addition, this course is eligible for FUNDAE subsidies for companies, which allows for full or partial recovery of the training investment depending on available credits.
Course Overview
The ITIL® 5 Foundation course provides a solid foundation in digital service management, enabling an understanding of how products and services are designed, delivered, and improved in modern, value-oriented environments.
During the training, key elements of the ITIL framework are covered, including the Service Value System, the four dimensions, guiding principles, and lifecycle models. The evolution towards ITIL 5 is also introduced, incorporating automation, artificial intelligence, and agile methodologies.
The course has a practical focus, allowing concepts to be applied to real business scenarios to improve operational efficiency and service management.
What Nanfor courses include
At Nanfor, we offer a complete training experience that combines quality educational material, expert support, and our own learning platform adapted to individual and corporate training.
All our courses include official and supplementary educational material, practical activities, evaluations, forums, progress tracking, and personalized academic support throughout the training, in addition to a certificate of completion.
Learn about all the components
Advantages of ITIL® 5 Foundation training
ITIL® 5 Foundation training allows you to understand how value is managed in digital environments through well-defined services and optimized processes. It facilitates the improvement of operational efficiency, process standardization, and better alignment between IT and business.
In addition, ITIL 5 incorporates modern approaches such as automation, artificial intelligence, and integration with agile and DevOps frameworks, allowing organizations to adapt to dynamic environments.
From a professional point of view, this certification improves employability, provides international recognition, and allows for advancement to higher levels within the ITIL framework.
Prerequisites
There are no formal prerequisites for taking the ITIL® 5 Foundation course.
Basic knowledge or experience in IT environments, digital services, or process management is recommended for better utilization of the training.
General course information
Who is this ITIL® 5 Foundation course for?
This course is aimed at IT professionals, service managers, process managers, consultants, business analysts, and anyone interested in understanding the management of digital products and services in business environments.
Training objectives: What will you learn?
-
Understand the key concepts of ITIL® 5 and digital service management.
- Understand how value is generated through products and services.
- Apply the ITIL guiding principles in real environments.
- Interpret the Service Value System (SVS).
- Manage processes using the continuous improvement approach.
ITIL® 5 Foundation Course Content - Program
Unit 1 Introduction to ITIL 5 and Digital Management
Objectives:
- Understand the evolution of IT Service Management
- Understand what ITIL 5 is
- Understand the focus on digital products
Contents:
- Evolution of ITSM
- ITIL Ecosystem
- Benefits for:
- Companies
- MSPs
- Professionals
- Initial key concepts
Practical workshop:
- Identify the current management model in your organization
- Detect gaps regarding the ITIL 5 approach
Unit 2 The Four Dimensions of ITIL
Contents:
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Key concepts:
- Culture
- Leadership
- AI and automation
- Workflow optimization
Case study:
- Analyze a digital service and map it according to the 4 dimensions.
Unit 3 Key Concepts of Digital Management
Contents:
- Service economy
- Value co-creation
- Utility vs Warranty
- Outcomes, Risks and Costs
- Digital products vs Digital services
- Service relationships
- Service journey
- SLA and quality
Exercise:
- Describe:
- Digital product
- Associated digital service
- Expected outcome
- Mitigated risks
Unit 4 Product & Service Lifecycle
Phases:
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
Workshop:
- Build the lifecycle of:
- A SaaS service
- An internal IT service
Unit 5 ITIL Value System (IVS)
Contents:
- ITIL Value System
- Value Chain
- Governance
- Management Practices
- Continual Improvement Model
The 7 Guiding Principles:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Case study:
- Apply the principles to a real project.
Unit 6 Value Streams
Contents:
- What is a value stream
- Value stream mapping
- Value stream management
Exercise:
- Map the complete flow:
- Request → Development → Delivery → Support
Unit 7 Continuous Improvement
7-step model:
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Take action
- Are we getting there?
- How do we keep improvements relevant?
Workshop:
Design a real improvement plan.
Unit 8 Exam Preparation
Includes:
- Exam simulation
- Response techniques
- Identification of:
- Negative questions
- Missing words
- List questions
- Rationale review
Final Project
Design:
- ITIL model for a company
- Complete value stream
- Improvement proposal
- Application of 7 principles
Course language
Spanish
Do you want to take this training? Request information now
If you wish to take this course in virtual mode, you can contract it directly. For face-to-face or in-company training, please contact us.
Why choose Nanfor as a specialized ICT training center?
Nanfor offers training oriented towards digital transformation, with a practical approach that allows knowledge to be applied in real environments. Our model combines accompaniment, flexibility, and specialization in key technologies for business.
Frequently asked questions about the ITIL® 5 course
What is ITIL® 5 Foundation and what is it used for in business?
ITIL® 5 Foundation is a digital service management framework used to improve efficiency, service quality, and value delivery in business organizations.
How does ITIL® 5 Foundation differ from other management frameworks?
ITIL® 5 Foundation incorporates a modern value-centric approach, integrating automation, agile methodologies, and continuous improvement, which differentiates it from more rigid traditional models.
Is the ITIL® 5 Foundation course eligible for FUNDAE subsidies?
Yes, the ITIL® 5 Foundation course is eligible for FUNDAE subsidies, allowing companies to recover part or all of their training investment.
What is the duration of the ITIL® 5 Foundation course and access?
The ITIL® 5 Foundation course has a duration of 60 hours and virtual classroom access for 2 months for flexible training.
Is the ITIL® 5 Foundation course included in LaaS Cert?
Yes, the ITIL® 5 Foundation course can be part of the LaaS Cert program, although in that case it does not include the official exam.
Are technical skills required for ITIL® 5 Foundation?
No advanced technical skills are required, as ITIL® 5 Foundation is an introductory course focused on service management.
How is ITIL® 5 Foundation applied in daily work?
ITIL® 5 Foundation is applied in service management, process improvement, operational optimization, and alignment between IT and business in daily business operations.
