Course Description: FitSM. IT Service Management

This course is taught in online mode and consists of 5 units. The duration of the course is distributes between content and collaboration tools. Upon completion, students will receive a certificate of completion.

Training is done through our Virtual Campus , with this modality you will have all the educational content on the course platform and it will be accessible, from the day the course starts, 24 hours a day, every day of the week. The student will also have access to participation forums , as well as a continuous tutoring .

The course is taught in distance learning modality (100% bonus option) and in-person and remote training activities can also be carried out on demand.

• Access to the platform: 8 weeks
• Individualized support
• Fee: Request a quote

Introduction to the FitSM course

The FitSM course is designed to provide a clear and practical understanding of IT Service Management (ITSM) based on the lightweight, effective and standardized approach proposed by the FitSM family of standards. This framework is ideal for organizations looking to optimize their IT services without the complexity often involved in more robust standards.

Throughout the course, participants will gain fundamental knowledge of essential ITSM terms, concepts and processes, understand the modular approach of FitSM and learn how to apply its principles to manage IT services efficiently.

This course is an excellent opportunity to acquire a solid foundation in IT Service Management with a practical, efficient approach suitable for any organizational environment. FitSM Certification Courses

Course Objectives

• Understand the fundamental concepts of IT Service Management (ITSM): Familiarize yourself with the key terms, concepts, and elements of IT service management.
• Understand the FitSM approach: Explore the principles, process model and benefits of adopting the FitSM family of standards in service management.
• Learn to structure and manage ITSM processes: Identify delivery and support processes, their general requirements and how to implement them.
• Assess benefits, risks and challenges : Analyze the advantages and potential challenges of implementing FitSM in organizational environments.
• Apply best practices: Gain practical tools and knowledge to improve IT service delivery across any type of organization.
  

Addressed to

This course is designed for:

• IT Professionals: IT administrators, technicians and managers who want to take a lightweight and effective approach to managing IT services.
• ITSM Project Leaders: Those responsible for planning and implementing IT service management improvement initiatives.
• ITSM Consultants: Professionals who advise organizations on the optimization and efficient management of IT services.
• Students and new IT talents: People interested in acquiring key skills in IT service management to improve their professional profile.
• Organizations of any size: Companies or entities seeking to optimize their service management without the complexity of other more robust standards.

Course content

1. Introduction, terms and concepts

2. The FitSM approach and the family of standards

• Service
• Process
• Service Management System (policies, procedures, roles)

3. General aspects

• What is FitSM
• Beginning
• Process model

4. Processes

• Structure
• General requirements
• Delivery Processes
• Support Processes

5. Benefits, risks and challenges of implementing IT Service Management

Prerequisites

There are no technical prerequisites required to take this course. However, basic computer skills and knowledge of environments related to Information Technology and its role in organizations are recommended.

Rates

If you are interested in taking this course in any training modality, please contact us.

• Mail: info@nanforiberica.com
• Phone: +34 91 031 66 78
• WhatsApp: +34 685 60 05 91