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Artificial Intelligence for Public Administrations

Description

This course provides a practical overview of Artificial Intelligence and its application in Public Administrations. Participants will learn to use generative AI tools to improve productivity, optimize administrative processes, analyze information, prepare documentation, and provide better services to citizens, always under criteria of security, ethics, transparency, and regulatory compliance. Based on the approaches to responsible AI, productivity, and AI applied to Public Administration present in Nanfor's offerings.

Objectives

• Understand the fundamental concepts of Artificial Intelligence.
• Know the main generative AI tools.
• Apply prompting techniques to obtain better results.
• Improve efficiency in administrative and documentary tasks.
• Use AI safely, ethically, and responsibly.
• Understand the impact of the European AI Act on the public sector.
• Identify opportunities for applying AI in public organizations.
• Design AI adoption initiatives aligned with institutional goals.

Target Audience

Public Administration personnel, public employees, technicians, area managers, administrators, middle management, and executives interested in learning about and applying Artificial Intelligence in their professional activities.

Program

Unit 1. Fundamentals of Artificial Intelligence

• Introduction to Artificial Intelligence.
• Evolution and current trends.
• Traditional AI and generative AI.
• Benefits and limitations.
• Impact of AI on the public sector.
• Transformation opportunities.

Unit 2. Generative Artificial Intelligence Tools

• Microsoft Copilot.
• ChatGPT.
• Google Gemini.
• Other emerging solutions.
• Capabilities and use cases.
• Tool comparison.

Unit 3. Prompt Engineering

• Concept of a prompt.
• Types of instructions.
• Techniques for improving results.
• Creation of effective prompts.
• Validation and review of responses.
• Best practices.

Unit 4. Responsible, Ethical, and Secure AI

• Principles of responsible AI.
• Transparency and traceability.
• Biases and risks.
• Human oversight.
• Data protection.
• Information security.
• Proper use of sensitive information.

Unit 5. Regulatory Framework for Artificial Intelligence

• European Artificial Intelligence Act (AI Act).
• Obligations for public organizations.
• Risk management.
• AI governance.
• Institutional responsibility.
• Regulatory compliance.

Unit 6. Productivity and Document Management with AI

• AI-assisted document drafting.
• Preparation of reports and memos.
• Automatic summaries.
• Knowledge management.
• Processing of regulations.
• Generation of administrative content.

Unit 7. AI Applications in Public Administrations

• Citizen services.
• Document management.
• Administrative processing.
• Human resources.
• Public procurement.
• Institutional communication.
• Data analysis and decision-making support.
• National and international success stories.

Unit 8. Implementing AI in Public Organizations

• Adoption strategies.
• Change management.
• Identification of opportunities.
• Governance models.
• Training and upskilling.
• Implementation roadmap.

Final Project

• Identification of a real use case.
• Assessment of opportunities and risks.
• Design of an improvement proposal.
• Definition of expected benefits.
• Presentation of results.

Learning Outcomes

Upon completion of the course, the student will be able to use Artificial Intelligence tools efficiently and safely, apply advanced prompting techniques, improve administrative processes, generate AI-assisted documentation, and identify digital transformation opportunities within Public Administrations.