Course AB-210: Accelerate Sales Pipelines with AI in Dynamics 365
The course AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 is an official Microsoft training program aimed at professionals who want to design, configure, and optimize sales processes using artificial intelligence within Dynamics 365 Sales. This training prepares you for the official certification associated with the specialized role in AI-powered sales solutions in Dynamics 365.
The course focuses on Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities that help sales teams manage opportunities, qualify leads, improve forecasting, and optimize sales performance. These technologies make it possible to automate tasks, obtain intelligent recommendations, and improve decision-making throughout the entire sales process, from customer acquisition to closing opportunities.
The training is aimed at functional consultants, business analysts, sales operations managers, and professionals working with Dynamics 365 Sales. Its practical approach allows you to transform business requirements into AI-driven sales processes, aligning productivity, revenue growth, and governance best practices.
In addition, this course is official from Microsoft and eligible for FUNDAE subsidies for companies, facilitating training in one of the fastest-growing areas within the Dynamics 365 ecosystem and artificial intelligence applied to sales.
Course overview
The course AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 provides the knowledge necessary to design, configure, and govern AI-powered sales solutions using Dynamics 365 Sales. The training allows you to understand how Microsoft Copilot and intelligent agents can improve the productivity of sales teams and optimize the entire sales cycle.
Throughout the course, participants will learn how to configure Dynamics 365 Sales for AI-assisted sales scenarios, manage leads and opportunities through intelligent automation, use predictive capabilities to improve forecasting accuracy, and leverage conversational intelligence to help salespeople make better decisions.
With a practical approach focused on real-world scenarios, the course trains students to implement modern sales solutions that allow them to accelerate sales pipelines, increase operational efficiency, and improve business results using Microsoft's advanced artificial intelligence capabilities.
Virtual course with certification exam included as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-time exam available only in Virtual - Distance Learning format.
What is the Microsoft AB-210 certification used for in a professional environment?
The Microsoft AB-210 certification validates the skills necessary to design, configure, and optimize sales processes driven by artificial intelligence using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents. It is aimed at professionals who want to transform sales processes through automation, predictive intelligence, and AI-based assistance capabilities.
In the job market, this certification is especially valuable for roles such as Dynamics 365 functional consultant, business analyst, sales operations specialist, CRM consultant, and professionals responsible for the digital transformation of sales teams. Companies increasingly demand specialists capable of implementing solutions that improve sales productivity, opportunity qualification, and forecasting accuracy through artificial intelligence.
Obtaining the AB-210 certification improves employability and facilitates specialization in one of the fastest-growing areas within the Microsoft ecosystem. In addition, it allows you to participate in projects where Dynamics 365 Sales and artificial intelligence are used to accelerate sales pipelines, optimize opportunity management, and maximize business results.
Professional applications of Dynamics 365 Sales
Dynamics 365 Sales is Microsoft's CRM solution designed to help organizations manage business relationships, sales opportunities, and customer acquisition processes through AI-powered tools. Its integration with Microsoft Copilot and intelligent agents makes it possible to automate tasks, generate recommendations, and improve the productivity of sales teams.
In companies, Dynamics 365 Sales is used to manage leads, qualify opportunities, automate sales follow-ups, improve collaboration between teams, and obtain more accurate forecasts through predictive analysis. It also allows the incorporation of conversational intelligence, guided automation, and next-best-action recommendations to help salespeople focus on opportunities with the highest closing potential.
The AB-210 course makes it possible to apply these capabilities in real-world scenarios by configuring AI-powered sales processes. Participants will learn how to leverage Dynamics 365 Sales to optimize sales funnels, improve salesperson productivity, and accelerate revenue growth using Microsoft's advanced artificial intelligence capabilities.
What official Microsoft courses and certifications at Nanfor include
The training includes Microsoft Learn material, presentations by expert instructors, authorized labs, specialized tutoring, and certification preparation.
Nanfor combines official Microsoft content with expert guidance, allowing for training focused on practical application in real business environments.
Learn all the components
Advantages of AB-210 training
Training in AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 makes it possible to acquire the skills necessary to optimize sales processes through artificial intelligence, Microsoft Copilot, and Dynamics 365 Sales.
- Learn how to accelerate sales processes through artificial intelligence.
- Configure Dynamics 365 Sales for AI-powered sales scenarios.
- Improve lead qualification and prioritization using intelligent agents.
- Optimize sales opportunity management through automation and predictive analysis.
- Increase the accuracy of sales forecasts and projections.
- Improve the productivity of sales teams with Microsoft Copilot.
- Implement solutions aligned with governance best practices and the responsible use of AI.
- Specialize in one of the fastest-growing areas within the Dynamics 365 ecosystem.
In addition, this training makes it possible to understand how to integrate artificial intelligence into the entire sales cycle to improve business performance and support data-driven decision-making.
Prerequisites
To make the most of the AB-210 course, it is recommended to have basic knowledge of sales processes, business management, and CRM solutions.
It is also recommended to be familiar with one of the following concepts:
- Dynamics 365 Sales.
- Microsoft Power Platform.
- Lead and opportunity management processes.
- Business process automation.
- Basic concepts of artificial intelligence applied to business.
The course is aimed at functional and business profiles who want to use artificial intelligence to improve business efficiency and results.
Preparation for the Microsoft AB-210 certification
This AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course prepares you for the official Microsoft Certified: Dynamics 365 Sales AI Associate certification, providing the knowledge necessary to design, configure, and optimize AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities.
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Course duration:
100 hours
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Classroom access:
3 months
General course information
Who is the Microsoft AB-210 course aimed at?
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is aimed at professionals who want to implement AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
It is especially suitable for Dynamics 365 functional consultants, sales operations managers, business analysts, CRM specialists, enterprise solution administrators, and professionals involved in digital transformation projects focused on sales.
It is also aimed at profiles who want to understand how modern sales teams use artificial intelligence to improve lead management, opportunities, sales forecasts, and salesperson productivity through automated processes and intelligent tools.
Course AB-210 objectives and what you will learn
By the end of the AB-210 course, you will be able to design, configure, and optimize AI-driven sales processes using Dynamics 365 Sales, Microsoft Copilot, and advanced automation capabilities.
- Understand how artificial intelligence transforms sales processes in Dynamics 365.
- Configure Dynamics 365 Sales for AI-powered sales scenarios.
- Implement Microsoft Copilot features to improve salesperson productivity.
- Manage and qualify leads through intelligent agents and automation capabilities.
- Optimize opportunity management and accelerate the sales cycle.
- Improve the accuracy of forecasts and sales analysis through predictive intelligence.
- Implement collaboration capabilities for sales teams.
- Extend Dynamics 365 Sales through Power Platform and business automation.
- Apply governance principles and the responsible use of artificial intelligence in sales processes.
- Prepare for the official Microsoft AB-210 certification.
Elements of the Microsoft Learn AB-210 collection
The official Microsoft Learn collection associated with the AB-210 course includes the following learning paths:
- Configure Dynamics 365 Sales for AI-powered sales
- Generate and qualify leads through artificial intelligence in Dynamics 365 Sales
- Close opportunities through AI-powered sales execution in Dynamics 365 Sales
- Extend Dynamics 365 Sales through artificial intelligence and Power Platform tools
These learning paths make it possible to develop the skills necessary to design, configure, and optimize AI-powered sales processes using Dynamics 365 Sales, Microsoft Copilot, intelligent agents, and Power Platform.
AB-210 Course Content: Accelerate Sales Pipelines with AI in Dynamics 365 – Official Program
Unit 1. Configure Dynamics 365 Sales for AI-powered sales
- Transform customer experiences through AI in Dynamics 365 applications
- Discover Dynamics 365 Sales as an AI-powered sales solution
- Configure and manage Dynamics 365 Sales
Labs
- Lab 0: Configure the practice environment
- Lab 1: Configure Dynamics 365 Sales parameters
Unit 2. Generate and qualify leads through AI in Dynamics 365 Sales
- Nurture and generate leads in Dynamics 365 Sales
- Qualify leads using the Sales Qualification Agent in Dynamics 365 Sales
- Interact with customers through text messages in Dynamics 365 Sales
Labs
- Lab 2: Manage leads
- Lab 3: Use the Sales Qualification Agent
Unit 3. Close opportunities through AI-powered sales execution in Dynamics 365 Sales
- Configure the product catalog in Dynamics 365 Sales
- Manage opportunities and process sales orders in Dynamics 365 Sales
- Close deals using AI agents in Dynamics 365 Sales
- Analyze sales performance through AI, forecasts, and dashboards in Dynamics 365 Sales
Labs
- Lab 4: Configure the product catalog
- Lab 5: Manage opportunities
- Lab 6: Close deals using AI agents
- Lab 7: Create a dashboard
Unit 4. Extend Dynamics 365 Sales through AI and Power Platform tools
- Introduction to the Dynamics 365 Sales mobile app
- Use Microsoft 365 services with Dynamics 365 Sales
- Extend Dynamics 365 applications with Power Platform and Copilot Studio
Labs
- Lab 8: Extend Dynamics 365 Sales with Power Platform
Our differentiator: Practical labs
One of the main differentiating values of the AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is its practical approach based on real business scenarios. Through the labs, participants learn how to configure and use Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize the entire sales cycle, from lead generation to closing opportunities.
The exercises allow you to experience how artificial intelligence can improve business productivity, automate repetitive tasks, and provide predictive insights to support decision-making in modern sales teams.
| Nanfor Labs |
Technical skills developed |
Practical learning outcome |
| Lab 1: Configuring Dynamics 365 Sales for AI-powered sales |
Configuration of the business environment, parameterization of Dynamics 365 Sales, and activation of AI-powered features |
Ability to prepare a sales organization to leverage Microsoft Copilot and Dynamics 365 AI capabilities |
| Lab 2: Lead management and generation with artificial intelligence |
Creation, follow-up, and qualification of leads using intelligent tools and sales automation |
Optimization of the opportunity acquisition process using data- and AI-based criteria |
| Lab 3: Automatic qualification through intelligent agents |
Use of the Sales Qualification Agent to evaluate leads, prioritize opportunities, and improve business productivity |
Ability to accelerate the sales process by reducing manual qualification tasks |
| Lab 4: Business productivity with Microsoft Copilot |
Using Copilot to get recommendations, summaries, contextual information, and assistance during the sales process |
Improving sales efficiency and reducing time spent on administrative tasks |
| Lab 5: AI-powered opportunity management and sales execution |
Opportunity management, sales follow-up, and using artificial intelligence to drive deals forward |
Ability to manage more efficient, results-focused sales pipelines |
| Lab 6: Sales forecasting and predictive analysis |
Setting up sales forecasts, performance analysis, and using predictive insights |
Improving forecast accuracy and supporting strategic business decision-making |
| Lab 7: Automating sales processes with AI |
Automating sales tasks, tracking activities, and optimizing workflows |
Reducing repetitive tasks and improving the operational efficiency of sales teams |
| Lab 8: Extending Dynamics 365 Sales with Power Platform |
Integration with Power Platform, process customization, and extending sales functionality |
Creating more comprehensive, flexible sales solutions aligned with business needs |
| Lab 9: Governance and responsible use of artificial intelligence in sales |
Applying best practices for governance, data security, and responsible AI use in sales processes |
Ability to securely deploy AI-powered sales solutions aligned with corporate policies |
Through these labs, participants gain hands-on experience implementing sales processes enhanced by artificial intelligence, developing skills directly applicable to real-world projects with Dynamics 365 Sales, Microsoft Copilot, and Power Platform.
Course Language
- Course: English / Spanish
- Labs: English / Spanish
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Nanfor, Microsoft's official ICT training center
Nanfor is a custom ICT training center specializing in technology training for professionals and businesses, and is officially certified by Microsoft as:
- Microsoft Solutions Partner – Training Services
- Microsoft Cloud Partner
These certifications attest that Nanfor meets Microsoft's standards for delivering technical courses, using Microsoft content and Microsoft Certified Trainers (MCTs), ensuring quality, continuous updates, and alignment with certifications.
Frequently asked questions about course AB-210
What is the Microsoft Dynamics 365 Sales AB-210 course?
The Microsoft Dynamics 365 Sales AB-210 course is official Microsoft training designed to teach how to implement AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
What is the Microsoft Dynamics 365 Sales AB-210 certification used for?
The AB-210 certification validates the skills needed to design, configure, and optimize AI-assisted sales processes, improving sales productivity and the effectiveness of sales teams.
Is the Microsoft Dynamics 365 Sales AB-210 course official Microsoft training?
Yes. The Microsoft Dynamics 365 Sales AB-210 course is official Microsoft training based on Microsoft Learn and aligned with the knowledge assessed in the corresponding certification.
How does the Microsoft Dynamics 365 Sales AB-210 course differ from other Microsoft certifications?
The AB-210 course stands out for specializing in the application of artificial intelligence to sales processes. It combines Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize lead generation, opportunity management, and sales forecasting.
Is the Microsoft Dynamics 365 Sales AB-210 course eligible for FUNDAE subsidies?
Yes. The Microsoft Dynamics 365 Sales AB-210 course is eligible for FUNDAE subsidies for businesses, allowing them to recover all or part of the training investment depending on available credits.
How long is the Microsoft Dynamics 365 Sales AB-210 course?
The AB-210 course officially lasts 3 days of Microsoft instructor-led training, supplemented by official materials, practical labs, and training support provided by Nanfor.
Is the Microsoft Dynamics 365 Sales AB-210 course included in Nanfor's LaaS?
Yes. The Microsoft Dynamics 365 Sales AB-210 course can be part of Nanfor's LaaS programs, providing continuous access to specialized training in Dynamics 365, artificial intelligence, and sales automation.
What technical level is required for the Microsoft Dynamics 365 Sales AB-210 course?
The AB-210 course is aimed at an entry-to-intermediate level. Basic knowledge of sales processes, CRM, Dynamics 365, or Microsoft Power Platform is recommended to get the most out of the training.
What career opportunities does the Microsoft Dynamics 365 Sales AB-210 course offer?
The AB-210 course enables participants to develop roles such as Dynamics 365 Sales functional consultant, CRM specialist, business analyst, sales operations manager, or professional specializing in AI-powered sales solutions.
