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Course MB-280T04: Configure a Dynamics 365 customer experience solution
The Dynamics 365 customer experience suite includes Dynamics 365 Sales and Dynamics 365 Customer Insights. These powerful applications enable organizations to build relationships with their customers and deliver impactful, personalized experiences. In this hands-on course, students will put their customer experience analyst skills into practice by building a comprehensive solution to solve a problem for a fictitious company. The solution will include Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys.
This course is part of a four-course series (MB-280T01-T04) aligned with the MB-280 certification exam.
Virtual course with included certification exam as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-attempt exam available only in Virtual - Tele-training mode. Not applicable to Self-Learning mode.
Level: Intermediate - Product: Customer Insights - Data, Customer Insights - Journeys, Sales, Power Apps - Role: Business Analyst, Functional Consultant
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Course duration:
100 hours
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Classroom access:
3 months
Dynamics 365 Customer Experience - Dynamics Solution Configuration - Microsoft CRM Customization - Customer Experience Training - Dynamics 365 Sales Tools - Business Automation
Course designed for
This course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience suite of products in their organizations. Students should have hands-on experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. To succeed in this workshop, students should be familiar with the key features of each application and how to leverage them as users. They should also have experience configuring model-driven apps, including managing tables and columns, designing the user experience, and importing and exporting data. This workshop is hands-on and practical. Students should be comfortable working in a group and demonstrating their work to the classroom audience.
Elements of the MB-280T04 Configure a Dynamics 365 customer experience solution collection
- Validate your capabilities as an analyst in Dynamics 365 Customer Experience
MB-280T04 Hands-on Workshop Content
In this workshop, you will create your own solution to the organizational needs of a security product manufacturing company.
- Phase 1: Small group discussion
- Phase 2: Solution design
- Phase 3: Solution build
- Phase 4: Solution sharing and comparison
- Solution demonstration
Prerequisites
It is recommended to have:
- Basic knowledge of Dynamics 365 or experience with other CRM platforms.
- Familiarity with customer service processes or business workflows.
- General understanding of cloud technology and business applications.
Language
- Course: English / Spanish
- Labs: English / Spanish
Related Microsoft Certification: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Microsoft is retiring the Dynamics 365 Customer Experience Analyst Associate MB-280 certification on July 31, 2026. Its replacement will be the certification: AB-210; Build AI-Powered Sales Solutions. Beta launch April 2026.
As a Microsoft Dynamics 365 Customer Experience Analyst, you are responsible for configuring, customizing, and extending Dynamics 365 Sales functionality to build business solutions that support, automate, and accelerate the company's sales process.
Level: Intermediate
Role: Business Analyst, Functional Consultant
Product: Dynamics, Dynamics 365, Customer Engagement apps
Subject: Business applications
