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MS-721 Course: Collaboration Communications Systems Engineer
This training course is designed to provide participants with the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the basics of networking, telecommunications, audio/video, meeting room technologies, identity and access management, and Microsoft Teams.
They will gain hands-on experience in configuring and implementing Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro portal, and the Call Quality Dashboard.
Additionally, the course will cover configuring and implementing Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Virtual course with certification exam included as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-attempt exam available only in Virtual - Tele-training mode. Not applicable to Self-Learning mode.
Level: Intermediate - Product: Microsoft 365 - Role: Administrator
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Course Duration:
100 hours
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Access to the classroom:
3 months
Course Aimed at
Collaboration Communications Systems Engineers are responsible for planning, implementing, configuring, maintaining, and troubleshooting Microsoft Teams Phone functionality, meetings, and both personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio-visual, and meeting room technologies, as well as identity and access management.
They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro portal, and the Microsoft Call Quality Dashboard to manage and monitor Teams Phone functionality, meetings, and certified devices. They implement and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. They may also work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
MS-721 Course Objectives for Collaboration Communication Systems
- Plan, implement, and manage collaborative communication solutions using Microsoft Teams.
- Configure and maintain Microsoft Teams Phone functionality, including calls, meetings, and personal and shared devices.
- Manage devices such as Microsoft Teams Rooms and Surface Hub, ensuring their proper integration and operation.
- Monitor and troubleshoot technical issues related to the communications infrastructure.
- Collaborate with other technical roles such as network, identity, security, and compliance administrators to ensure effective implementation.
- Optimize the end-user experience through proper configuration of policies, guidelines, and collaboration tools.
MS-721 Training Elements
MS-721 Course Content on Collaboration Communication Systems
Module 1: Introduction to Teams Meetings and Calls.
- Introduction.
- Overview of Teams Meetings and Events.
- Overview of Teams Phone.
- Overview of Auto Attendants and Call Queues.
- Overview of Teams Devices.
Module 2: Planning for Teams Phone.
- Introduction.
- Plan Teams Phone deployment.
- Plan Teams Phone PSTN connectivity.
- Determine licensing requirements.
- Plan Teams Phone devices.
- Plan and design Teams Phone features.
- Plan voicemail.
Module 3: Planning for Microsoft Teams Rooms and Surface Hub.
- Determine licensing requirements for Microsoft Teams Rooms and shared devices.
- Understand the differences between Microsoft Teams Rooms on Android and Windows.
- Understand Microsoft Teams Rooms on Surface Hub 2S.
- Understand and plan accessories, components, and peripherals for Teams Rooms.
- Understand Teams Rooms management options.
Module 4: Plan and Optimize Network Performance for Media Flow in Teams.
- Introduction.
- Understand Teams network requirements.
- Design a network for media optimization.
- Design and implement QoS.
Module 5: Configure and Deploy Teams Phone.
- Introduction.
- Configure emergency calling for Teams Calling Plans.
- Manage and configure Microsoft PSTN numbers.
- Configure Operator Connect and Teams Phone Mobile.
- Configure Teams Phone policies.
- Create and manage Teams policies.
- Configure audio conferencing.
Prerequisites
Before taking this course, students should have general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Basic concepts of networking, telecommunications, and audio/video
- Basic concepts of identity and access management
Language
- Course: English / Spanish
- Labs: English / Spanish
Associated Microsoft Certification: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Demonstrate skills in configuring, implementing, monitoring, and managing certified Microsoft Teams devices, meetings, and phone.
Level: Intermediate
Role: Administrator
Product: Microsoft 365
Subject: Modern Work
