Course AB-210: Accelerate Sales Pipelines with AI in Dynamics 365
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is an official Microsoft training designed for professionals who want to design, configure, and optimize business processes using artificial intelligence within Dynamics 365 Sales. This training prepares participants for the official certification associated with the specialized role in AI-powered sales solutions in Dynamics 365.
The course focuses on Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities that help sales teams manage opportunities, qualify leads, improve forecasts, and optimize sales performance. These technologies enable automation of tasks, intelligent recommendations, and improved decision-making throughout the entire sales process, from customer acquisition to opportunity closing.
The training is aimed at functional consultants, business analysts, commercial operations managers, and professionals working with Dynamics 365 Sales. Its practical approach allows for the transformation of business requirements into AI-driven sales processes, aligning productivity, revenue growth, and good governance practices.
Furthermore, this course is official Microsoft training and is eligible for FUNDAE funding for companies, facilitating training in one of the fastest-growing areas within the Dynamics 365 ecosystem and AI applied to sales.
Course Overview
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course provides the necessary knowledge to design, configure, and govern AI-powered sales solutions using Dynamics 365 Sales. The training allows participants to understand how Microsoft Copilot and intelligent agents can improve the productivity of sales teams and optimize the entire sales cycle.
Throughout the course, participants will learn to configure Dynamics 365 Sales for AI-assisted sales scenarios, manage leads and opportunities through intelligent automation, use predictive capabilities to improve forecast accuracy, and leverage conversational intelligence to help salespeople make better decisions.
With a practical approach oriented to real scenarios, the course enables students to implement modern commercial solutions that accelerate sales pipelines, increase operational efficiency, and improve commercial results using Microsoft's advanced artificial intelligence capabilities.
Virtual course with included certification exam as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-attempt exam available only in Virtual - Teletraining mode. Not applicable to Self-Learning mode.
What is the purpose of the AB-210 Microsoft certification in the professional environment?
The AB-210 Microsoft certification validates the necessary skills to design, configure, and optimize AI-driven business processes using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents. It is aimed at professionals who want to transform sales processes through automation, predictive intelligence, and AI-based assistance capabilities.
In the job market, this certification is especially valuable for profiles such as Dynamics 365 functional consultant, business analyst, commercial operations specialist, CRM consultant, and professionals responsible for the digital transformation of sales teams. Companies increasingly demand specialists capable of implementing solutions that improve commercial productivity, opportunity qualification, and the accuracy of sales forecasts through artificial intelligence.
Obtaining the AB-210 certification improves employability and facilitates specialization in one of the fastest-growing areas within the Microsoft ecosystem. Furthermore, it allows participation in projects where Dynamics 365 Sales and artificial intelligence are used to accelerate commercial pipelines, optimize opportunity management, and maximize business results.
Professional applications of Dynamics 365 Sales
Dynamics 365 Sales is Microsoft's CRM solution designed to help organizations manage business relationships, sales opportunities, and customer acquisition processes using AI-powered tools. Its integration with Microsoft Copilot and intelligent agents enables task automation, recommendation generation, and improved sales team productivity.
In businesses, Dynamics 365 Sales is used to manage leads, qualify opportunities, automate commercial follow-ups, improve team collaboration, and obtain more accurate forecasts through predictive analytics. It also allows the incorporation of conversational intelligence, guided automation, and next-best action recommendations to help salespeople focus on opportunities with the highest closing potential.
The AB-210 course allows these capabilities to be applied in real scenarios by configuring AI-powered commercial processes. Participants will learn to leverage Dynamics 365 Sales to optimize sales funnels, improve salesperson productivity, and accelerate revenue growth using Microsoft's advanced artificial intelligence capabilities.
What Microsoft official courses and certifications include at Nanfor
The training includes Microsoft Learn material, expert tutor presentations, authorized labs, specialized tutorials, and certification preparation.
Nanfor combines official Microsoft content with expert accompaniment, enabling training oriented towards practical application in real business environments.
Learn all components
Advantages of AB-210 training
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 training allows participants to acquire the necessary skills to optimize business processes using artificial intelligence, Microsoft Copilot, and Dynamics 365 Sales.
- Learn to accelerate sales processes through artificial intelligence.
- Configure Dynamics 365 Sales for AI-driven commercial scenarios.
- Implement Microsoft Copilot functionalities to improve salesperson productivity.
- Manage and qualify leads using intelligent agents and automation capabilities.
- Optimize opportunity management and accelerate the sales cycle.
- Improve the accuracy of sales forecasts.
- Enhance the productivity of sales teams with Microsoft Copilot.
- Implement solutions aligned with good governance practices and responsible AI use.
- Specialize in one of the fastest-growing areas within the Dynamics 365 ecosystem.
Additionally, this training allows understanding how to integrate artificial intelligence into the entire sales cycle to improve commercial performance and support data-driven decision-making.
Prerequisites
To get the most out of the AB-210 course, basic knowledge of sales processes, commercial management, and CRM solutions is recommended.
Familiarity with any of the following concepts is also advisable:
- Dynamics 365 Sales.
- Microsoft Power Platform.
- Lead and opportunity management processes.
- Business process automation.
- Basic concepts of artificial intelligence applied to business.
The course is aimed at functional and business profiles who wish to use artificial intelligence to improve efficiency and commercial results.
Preparation for Microsoft AB-210 certification
This AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course prepares you for the official Microsoft Certified: Dynamics 365 Sales AI Associate certification, providing the knowledge needed to design, configure, and optimize AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities.
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Course duration:
100 hours
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Classroom access:
3 months
Course general information
Who is Microsoft's AB-210 course for?
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is aimed at professionals who want to implement AI-powered commercial solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
It is especially suitable for Dynamics 365 functional consultants, commercial operations managers, business analysts, CRM specialists, business solution administrators, and professionals involved in digital transformation projects focused on sales.
It is also aimed at profiles who want to understand how modern sales teams use artificial intelligence to improve lead management, opportunities, sales forecasts, and salesperson productivity through automated processes and intelligent tools.
AB-210 Course Objectives and What You Will Learn
Upon completing the AB-210 course, you will be able to design, configure, and optimize AI-driven business processes using Dynamics 365 Sales, Microsoft Copilot, and advanced automation capabilities.
- Understand how artificial intelligence transforms sales processes in Dynamics 365.
- Configure Dynamics 365 Sales for AI-powered commercial scenarios.
- Implement Microsoft Copilot functionalities to improve salesperson productivity.
- Manage and qualify leads using intelligent agents and automation capabilities.
- Optimize opportunity management and accelerate the sales cycle.
- Improve the accuracy of sales forecasts and analyses through predictive intelligence.
- Implement collaboration capabilities for sales teams.
- Extend Dynamics 365 Sales using Power Platform and business automation.
- Apply governance principles and responsible use of artificial intelligence in business processes.
- Prepare for the official Microsoft AB-210 certification.
Elements of the AB-210 Microsoft Learn collection
The official Microsoft Learn collection associated with the AB-210 course includes the following learning paths:
- Configure Dynamics 365 Sales for AI-driven sales
- Generate and qualify leads using artificial intelligence in Dynamics 365 Sales
- Close opportunities through AI-driven sales execution in Dynamics 365 Sales
- Extend Dynamics 365 Sales through artificial intelligence and Power Platform tools
These learning paths allow you to develop the necessary skills to design, configure, and optimize AI-powered commercial processes using Dynamics 365 Sales, Microsoft Copilot, intelligent agents, and Power Platform.
Course Content AB-210 – Official Program
Our differentiating factor: Practical Labs
One of the main differentiating values of the AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is its practical approach based on real business scenarios. Through the labs, participants learn to configure and use Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize the entire sales cycle, from lead generation to opportunity closing.
The exercises allow participants to experience how artificial intelligence can improve commercial productivity, automate repetitive tasks, and provide predictive information to support decision-making in modern sales teams.
| Nanfor Labs |
Developed technical skills |
Practical learning outcome |
| Lab 1: Configuring Dynamics 365 Sales for AI-driven sales |
Configuration of the commercial environment, parameterization of Dynamics 365 Sales, and activation of AI-based functionalities |
Ability to prepare a sales organization to leverage Microsoft Copilot and Dynamics 365 AI capabilities |
| Lab 2: Lead management and generation with artificial intelligence |
Creation, tracking, and qualification of leads using intelligent tools and commercial automation |
Optimization of the opportunity capture process using data-driven and AI-based criteria |
| Lab 3: Automatic qualification using intelligent agents |
Using the Sales Qualification Agent to evaluate leads, prioritize opportunities, and improve commercial productivity |
Ability to accelerate the commercial process by reducing manual qualification tasks |
| Lab 4: Commercial productivity with Microsoft Copilot |
Using Copilot to obtain recommendations, summaries, contextual information, and assistance during the sales process |
Improved salesperson efficiency and reduced time spent on administrative tasks |
| Lab 5: Opportunity management and AI-driven sales execution |
Opportunity administration, commercial tracking, and use of artificial intelligence to drive agreement progress |
Ability to manage more efficient and results-oriented sales pipelines |
| Lab 6: Sales forecasting and predictive analysis |
Configuration of commercial forecasts, performance analysis, and use of predictive information |
Improved forecast accuracy and support for strategic commercial decision-making |
| Lab 7: Sales process automation with AI |
Automation of commercial tasks, activity tracking, and workflow optimization |
Reduction of repetitive tasks and improved operational efficiency of sales teams |
| Lab 8: Extending Dynamics 365 Sales with Power Platform |
Integration with Power Platform, process customization, and expansion of commercial functionalities |
Creation of more complete, flexible, and business-needs-aligned commercial solutions |
| Lab 9: Governance and responsible use of artificial intelligence in sales |
Application of good governance practices, data security, and responsible use of AI in commercial processes |
Ability to implement AI-driven commercial solutions securely and in alignment with corporate policies |
Thanks to these labs, participants gain practical experience in implementing AI-powered commercial processes, developing skills directly applicable in real projects with Dynamics 365 Sales, Microsoft Copilot, and Power Platform.
Course language
- Course: English / Spanish
- Labs: English / Spanish
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If you wish to take this training virtually, you can purchase it at the top of the product page. If you have any questions, please contact us.
If you wish to take it in in-person or telepresence mode, please contact us:
Nanfor, official Microsoft IT training center
Nanfor is a customized IT training center, specializing in technological training for professionals and companies, and is officially accredited by Microsoft as:
- Microsoft Solutions Partner – Training Services
- Microsoft Cloud Partner
These accreditations certify that Nanfor meets Microsoft's standards for delivering technical courses, using Microsoft content and Microsoft Certified Trainers (MCTs), ensuring quality, continuous updates, and alignment with certifications.
Frequently asked questions about course AB-210
What is the AB-210 Microsoft Dynamics 365 Sales course?
The AB-210 Microsoft Dynamics 365 Sales course is official Microsoft training designed to teach how to implement AI-driven business solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
What is the AB-210 Microsoft Dynamics 365 Sales certification for?
The AB-210 certification validates the necessary competencies to design, configure, and optimize AI-assisted sales processes, improving commercial productivity and the effectiveness of sales teams.
Is the AB-210 Microsoft Dynamics 365 Sales course official Microsoft training?
Yes. The AB-210 Microsoft Dynamics 365 Sales course is official Microsoft training based on Microsoft Learn and aligned with the knowledge assessed in the corresponding certification.
How does the AB-210 Microsoft Dynamics 365 Sales course differ from other Microsoft certifications?
The AB-210 course stands out for its specialization in applying artificial intelligence to business processes. It combines Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize lead generation, opportunity management, and sales forecasting.
Is the AB-210 Microsoft Dynamics 365 Sales course eligible for FUNDAE subsidies?
Yes. The AB-210 Microsoft Dynamics 365 Sales course is eligible for FUNDAE subsidies for companies, allowing them to recover all or part of the training investment based on available credits.
What is the duration of the AB-210 Microsoft Dynamics 365 Sales course?
The AB-210 course has an official duration of 3 days of Microsoft instructor-led training, supplemented by official materials, practical labs, and training support provided by Nanfor.
Is the AB-210 Microsoft Dynamics 365 Sales course included in Nanfor's LaaS?
Yes. The AB-210 Microsoft Dynamics 365 Sales course can be part of Nanfor's LaaS programs, facilitating continuous access to specialized training in Dynamics 365, artificial intelligence, and commercial automation.
What technical level does the AB-210 Microsoft Dynamics 365 Sales course require?
The AB-210 course is aimed at an initial-intermediate level. Basic knowledge of sales processes, CRM, Dynamics 365, or Microsoft Power Platform is recommended to make the most of the training.
What career opportunities does the AB-210 Microsoft Dynamics 365 Sales course offer?
The AB-210 course allows for the development of profiles such as Dynamics 365 Sales functional consultant, CRM specialist, business analyst, commercial operations manager, or professional specialized in AI-driven sales solutions.
