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MS-721 Course: Collaboration Communications Systems Engineer
This training course is designed to provide participants with the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the basics of network, telecommunications, audio/video, and meeting room technologies, identity and access management, and Microsoft Teams.
They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. The course will also cover managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro portal, and the call quality dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with RTC connectivity through Microsoft calling plans, Operator Connect, Teams Mobile Phone, and direct routing.
Virtual course with certification exam included free of charge. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-attempt exam available only in Virtual - Distance Learning format.
Level: Intermediate - Product: Microsoft 365 - Role: Administrator
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Course duration:
100 hours
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Classroom access:
3 months
Course intended for
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental knowledge of network, telecommunications, audio/video, and meeting room technologies, as well as identity and access management.
They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro portal, and the Microsoft call quality dashboard to manage and monitor Teams Phone, meetings, and certified devices. They deploy and configure Microsoft Teams Phone with RTC connectivity through Microsoft calling plans, Operator Connect, Teams Mobile Phone, and direct routing.
Collaboration Communications Systems Engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. They may also work with owners of other workloads, including facility administrators, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
MS-721 Course Objectives for Collaboration Communications Systems
- Plan, deploy, and manage collaborative communication solutions using Microsoft Teams.
- Configure and maintain Microsoft Teams Phone functionality, including calls, meetings, and personal and shared devices.
- Manage devices such as Microsoft Teams Rooms and Surface Hub, ensuring their proper integration and operation.
- Monitor and troubleshoot technical issues related to communications infrastructure.
- Collaborate with other technical roles such as network, identity, security, and compliance administrators to ensure effective deployment.
- Optimize the end-user experience by properly configuring policies, directives, and collaboration tools.
MS-721 Training Elements
MS-721 Course Content for Collaboration Communications Systems
Module 1: Introduction to meetings and calls in Teams.
- Introduction.
- Overview of meetings and events in Teams.
- Overview of Teams Phone.
- Overview of answering machines and call queues.
- Overview of Teams devices.
Module 2: Planning for Teams Phone.
- Introduction.
- Planning the deployment of Teams Phone.
- Planning Teams Phone PSTN connectivity.
- Determining licensing requirements.
- Planning Teams Phone devices.
- Planning and designing Teams Phone features.
- Planning voicemail.
Module 3: Planning for Microsoft Teams Rooms and Surface Hub.
- Determining licensing requirements for Microsoft Teams Rooms and shared devices.
- Understanding the differences between Microsoft Teams Rooms on Android and Windows.
- Understanding Microsoft Teams Rooms on Surface Hub 2S.
- Understanding and planning accessories, components, and peripherals for Teams meeting rooms.
- Understanding Teams Rooms management options.
Module 4: Planning and optimizing network performance for media flow in Teams.
- Introduction.
- Understanding Teams network requirements.
- Designing a network for media optimization.
- Designing and implementing QoS.
Module 5: Configuring and deploying Teams Phone.
- Introduction.
- Configuring emergency calls for Teams calling plans.
- Managing and configuring Microsoft PSTN numbers.
- Configuring Operator Connect and Teams Phone Mobile.
- Configuring Teams Phone policies.
- Creating and managing Teams policies.
- Configuring audio conferencing.
Prerequisites
Before participating in this course, students should have general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Basic concepts of networks, telecommunications, and audio/video
- Basic concepts of identity and access management
Language
- Course: English / Spanish
- Labs: English / Spanish
Microsoft Associate Certification: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Demonstrate the skills to configure, deploy, monitor, and manage certified devices, meetings, and Microsoft Teams Phone.
Level: Intermediate
Role: Administrator
Product: Microsoft 365
Subject: Modern Work
