AB-210 Course: Accelerate Sales Pipelines with AI in Dynamics 365
The AB-210 course: Accelerate Sales Pipelines with AI in Dynamics 365 is an official Microsoft training aimed at professionals who want to design, configure, and optimize business processes using artificial intelligence within Dynamics 365 Sales. This training prepares for the official certification associated with the specialized role in AI-powered sales solutions in Dynamics 365.
The course focuses on Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities that help sales teams manage opportunities, qualify leads, improve forecasts, and optimize sales performance. These technologies enable task automation, intelligent recommendations, and improved decision-making throughout the entire sales process, from customer acquisition to opportunity closing.
The training is aimed at functional consultants, business analysts, commercial operations managers, and professionals working with Dynamics 365 Sales. Its practical approach allows for transforming business requirements into AI-driven sales processes, aligning productivity, revenue growth, and good governance practices.
Additionally, this course is official Microsoft training and eligible for FUNDAE funding for companies, facilitating training in one of the fastest-growing areas within the Dynamics 365 ecosystem and AI applied to sales.
Course Overview
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course provides the knowledge needed to design, configure, and govern AI-powered sales solutions using Dynamics 365 Sales. The training helps participants understand how Microsoft Copilot and intelligent agents can improve sales team productivity and optimize the entire sales cycle.
Throughout the course, participants will learn how to configure Dynamics 365 Sales for AI-assisted sales scenarios, manage leads and opportunities through intelligent automation, use predictive capabilities to improve forecast accuracy, and leverage conversational intelligence to help salespeople make better decisions.
With a practical approach oriented towards real-world scenarios, the course enables students to implement modern business solutions that accelerate sales pipelines, increase operational efficiency, and improve sales results using Microsoft's advanced artificial intelligence capabilities.
Virtual course with included certification exam as a gift. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.
Promotion valid until December 31, 2026. One-attempt exam available only in Virtual - Tele-training mode. Not applicable to Self-Learning mode.
What is the purpose of the Microsoft AB-210 certification in the professional environment?
The Microsoft AB-210 certification validates the necessary skills to design, configure, and optimize AI-driven business processes using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents. It is aimed at professionals who want to transform sales processes through automation, predictive intelligence, and AI-based assistance capabilities.
In the job market, this certification is especially valuable for profiles such as Dynamics 365 functional consultant, business analyst, commercial operations specialist, CRM consultant, and professionals responsible for the digital transformation of sales teams. Companies increasingly demand specialists capable of implementing solutions that improve commercial productivity, opportunity qualification, and sales forecast accuracy through artificial intelligence.
Obtaining the AB-210 certification improves employability and facilitates specialization in one of the fastest-growing areas within the Microsoft ecosystem. Additionally, it allows participation in projects where Dynamics 365 Sales and artificial intelligence are used to accelerate commercial pipelines, optimize opportunity management, and maximize business results.
Professional applications of Dynamics 365 Sales
Dynamics 365 Sales is Microsoft's CRM solution designed to help organizations manage business relationships, sales opportunities, and customer acquisition processes using AI-powered tools. Its integration with Microsoft Copilot and intelligent agents enables task automation, recommendation generation, and improved sales team productivity.
In companies, Dynamics 365 Sales is used to manage leads, qualify opportunities, automate sales follow-ups, improve collaboration between teams, and obtain more accurate forecasts through predictive analytics. It also allows for incorporating conversational intelligence, guided automation, and next-best-action recommendations to help salespeople focus on opportunities with the highest closing potential.
The AB-210 course allows applying these capabilities in real-world scenarios by configuring AI-powered business processes. Participants will learn how to leverage Dynamics 365 Sales to optimize sales funnels, improve salesperson productivity, and accelerate revenue growth using Microsoft's advanced artificial intelligence capabilities.
What is included in official Microsoft courses and certifications at Nanfor?
The training includes Microsoft Learn material, expert tutor presentations, authorized labs, specialized tutoring, and certification preparation.
Nanfor combines official Microsoft content with expert guidance, enabling training oriented toward practical application in real business environments.
Learn all components
Advantages of AB-210 training
Training in AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 allows participants to acquire the necessary skills to optimize business processes using artificial intelligence, Microsoft Copilot, and Dynamics 365 Sales.
- Learn to accelerate sales processes using artificial intelligence.
- Configure Dynamics 365 Sales for AI-driven business scenarios.
- Implement Microsoft Copilot functionalities to improve salesperson productivity.
- Manage and qualify leads using intelligent agents and automation capabilities.
- Optimize commercial opportunity management through automation and predictive analytics.
- Increase the accuracy of sales forecasts.
- Improve sales team productivity with Microsoft Copilot.
- Implement solutions aligned with good governance practices and responsible AI use.
- Specialize in one of the fastest-growing areas within the Dynamics 365 ecosystem.
Additionally, this training helps understand how to integrate artificial intelligence into the entire sales cycle to improve commercial performance and support data-driven decision-making.
Prerequisites
To get the most out of the AB-210 course, basic knowledge of sales processes, commercial management, and CRM solutions is recommended.
Familiarity with some of the following concepts is also advisable:
- Dynamics 365 Sales.
- Microsoft Power Platform.
- Lead and opportunity management processes.
- Business process automation.
- Basic concepts of artificial intelligence applied to business.
The course is aimed at functional and business profiles who want to use artificial intelligence to improve efficiency and commercial results.
Preparation for Microsoft AB-210 certification
This course AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 prepares for the official certification Microsoft Certified: Dynamics 365 Sales AI Associate, providing the knowledge needed to design, configure, and optimize AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agent capabilities.
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Course Duration:
100 hours
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Classroom Access:
3 months
Course General Information
Who is the Microsoft AB-210 course for?
The AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is aimed at professionals who want to implement AI-powered business solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
It is especially suitable for Dynamics 365 functional consultants, commercial operations managers, business analysts, CRM specialists, business solution administrators, and professionals involved in sales-oriented digital transformation projects.
It is also aimed at profiles who want to understand how modern sales teams use artificial intelligence to improve lead management, opportunities, sales forecasts, and salesperson productivity through automated processes and intelligent tools.
AB-210 Course Objectives and What You Will Learn
Upon completion of the AB-210 course, you will be able to design, configure, and optimize AI-driven business processes using Dynamics 365 Sales, Microsoft Copilot, and advanced automation capabilities.
- Understand how artificial intelligence transforms sales processes in Dynamics 365.
- Configure Dynamics 365 Sales for AI-powered business scenarios.
- Implement Microsoft Copilot functionalities to improve salesperson productivity.
- Manage and qualify leads using intelligent agents and automation capabilities.
- Optimize opportunity management and accelerate the sales cycle.
- Improve the accuracy of sales forecasts and analyses through predictive intelligence.
- Implement collaboration capabilities for sales teams.
- Extend Dynamics 365 Sales using Power Platform and business automation.
- Apply governance principles and responsible use of artificial intelligence in business processes.
- Prepare for the official Microsoft AB-210 certification.
Elements of the AB-210 Microsoft Learn collection
The official Microsoft Learn collection associated with the AB-210 course includes the following learning paths:
- Configure Dynamics 365 Sales for AI-driven sales
- Generate and qualify leads using artificial intelligence in Dynamics 365 Sales
- Close opportunities through AI-driven sales execution in Dynamics 365 Sales
- Extend Dynamics 365 Sales using artificial intelligence and Power Platform tools
These learning paths allow participants to develop the necessary skills to design, configure, and optimize AI-powered business processes using Dynamics 365 Sales, Microsoft Copilot, intelligent agents, and Power Platform.
AB-210 Course Content: Accelerate Sales Pipelines with AI in Dynamics 365 – Official Program
Unit 1. Configure Dynamics 365 Sales for AI-driven sales
- Transform customer experiences through AI in Dynamics 365 applications
- Discover Dynamics 365 Sales as an AI-powered sales solution
- Configure and manage Dynamics 365 Sales
Labs
- Lab 0: Set up the practice environment
- Lab 1: Configure Dynamics 365 Sales settings
Unit 2. Generate and qualify leads using AI in Dynamics 365 Sales
- Nurture and generate leads in Dynamics 365 Sales
- Qualify leads using the Sales Qualification Agent in Dynamics 365 Sales
- Interact with customers via text messages in Dynamics 365 Sales
Labs
- Lab 2: Manage leads
- Lab 3: Use the Sales Qualification Agent
Unit 3. Close opportunities through AI-driven sales execution in Dynamics 365 Sales
- Configure the product catalog in Dynamics 365 Sales
- Manage opportunities and process sales orders in Dynamics 365 Sales
- Close deals using AI agents in Dynamics 365 Sales
- Analyze sales performance using AI, forecasts, and dashboards in Dynamics 365 Sales
Labs
- Lab 4: Configure the product catalog
- Lab 5: Manage opportunities
- Lab 6: Close deals using AI agents
- Lab 7: Create a dashboard
Unit 4. Extend Dynamics 365 Sales using AI and Power Platform tools
- Introduction to the Dynamics 365 Sales mobile app
- Use Microsoft 365 services with Dynamics 365 Sales
- Extend Dynamics 365 apps with Power Platform and Copilot Studio
Labs
- Lab 8: Extend Dynamics 365 Sales with Power Platform
Our differentiating factor: Practical Labs
One of the main differentiating values of the AB-210: Accelerate Sales Pipelines with AI in Dynamics 365 course is its practical approach based on real-world business scenarios. Through the labs, participants learn to configure and use Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize the entire sales cycle, from lead generation to opportunity closing.
The exercises allow participants to experience how artificial intelligence can improve commercial productivity, automate repetitive tasks, and provide predictive information to support decision-making in modern sales teams.
| Nanfor Labs |
Developed technical skills |
Practical learning outcome |
| Lab 1: Configuring Dynamics 365 Sales for AI-driven sales |
Configuration of the business environment, parameterization of Dynamics 365 Sales, and activation of AI-based functionalities |
Ability to prepare a sales organization to leverage Microsoft Copilot and Dynamics 365 AI capabilities |
| Lab 2: Lead management and generation with artificial intelligence |
Creation, tracking, and qualification of leads using intelligent tools and business automation |
Optimization of the opportunity capture process using data-driven and AI-based criteria |
| Lab 3: Automatic qualification using intelligent agents |
Use of the Sales Qualification Agent to evaluate leads, prioritize opportunities, and improve commercial productivity |
Ability to accelerate the sales process by reducing manual qualification tasks |
| Lab 4: Sales Productivity with Microsoft Copilot |
Using Copilot to get recommendations, summaries, contextual information, and assistance during the sales process |
Improving sales representatives' efficiency and reducing time spent on administrative tasks |
| Lab 5: AI-powered Opportunity Management and Sales Execution |
Managing opportunities, sales tracking, and utilizing artificial intelligence to drive deal progression |
Ability to manage more efficient and results-oriented sales pipelines |
| Lab 6: Sales Forecasting and Predictive Analytics |
Setting up sales forecasts, performance analysis, and utilizing predictive insights |
Improving forecast accuracy and supporting strategic sales decision-making |
| Lab 7: AI-powered Sales Process Automation |
Automating sales tasks, activity tracking, and optimizing workflows |
Reducing repetitive tasks and improving the operational efficiency of sales teams |
| Lab 8: Extending Dynamics 365 Sales with Power Platform |
Integration with Power Platform, process customization, and expansion of sales functionalities |
Creating more complete, flexible, and business-needs-aligned sales solutions |
| Lab 9: Governance and Responsible Use of Artificial Intelligence in Sales |
Applying good governance practices, data security, and responsible use of AI in sales processes |
Ability to implement AI-powered sales solutions securely and in alignment with corporate policies |
Thanks to these labs, participants gain practical experience in implementing AI-powered business processes, developing skills directly applicable in real projects with Dynamics 365 Sales, Microsoft Copilot, and Power Platform.
Course Language
- Course: English / Spanish
- Labs: English / Spanish
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Nanfor, Microsoft's official ICT training center
Nanfor is a customized ICT training center, specialized in technological training for professionals and companies, and is officially accredited by Microsoft as:
- Microsoft Solutions Partner – Training Services
- Microsoft Cloud Partner
These accreditations certify that Nanfor complies with Microsoft's standards for delivering technical courses, using Microsoft content and Microsoft Certified Trainers (MCTs), guaranteeing quality, continuous updates, and alignment with certifications.
Frequently Asked Questions about the AB-210 Course
What is the Microsoft Dynamics 365 Sales AB-210 course?
The Microsoft Dynamics 365 Sales AB-210 course is an official Microsoft training designed to teach how to implement AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and intelligent agents.
What is the purpose of the Microsoft Dynamics 365 Sales AB-210 certification?
The AB-210 certification validates the necessary skills to design, configure, and optimize AI-assisted sales processes, improving sales productivity and the effectiveness of sales teams.
Is the Microsoft Dynamics 365 Sales AB-210 course official from Microsoft?
Yes. The Microsoft Dynamics 365 Sales AB-210 course is an official Microsoft training based on Microsoft Learn and aligned with the knowledge assessed in the corresponding certification.
How does the Microsoft Dynamics 365 Sales AB-210 course differ from other Microsoft certifications?
The AB-210 course stands out for its specialization in applying artificial intelligence to sales processes. It combines Dynamics 365 Sales, Microsoft Copilot, and intelligent agents to optimize lead generation, opportunity management, and sales forecasting.
Is the Microsoft Dynamics 365 Sales AB-210 course eligible for FUNDAE funding?
Yes. The Microsoft Dynamics 365 Sales AB-210 course is eligible for FUNDAE funding for companies, allowing for total or partial recovery of the investment made in training according to available credits.
What is the duration of the Microsoft Dynamics 365 Sales AB-210 course?
The AB-210 course has an official duration of 3 days of Microsoft instructor-led training, supplemented by official materials, practical labs, and training support provided by Nanfor.
Is the Microsoft Dynamics 365 Sales AB-210 course included in Nanfor's LaaS?
Yes. The Microsoft Dynamics 365 Sales AB-210 course can be part of Nanfor's LaaS programs, facilitating continuous access to specialized training in Dynamics 365, artificial intelligence, and sales automation.
What technical level does the Microsoft Dynamics 365 Sales AB-210 course require?
The AB-210 course is aimed at an initial-intermediate level. Basic knowledge of sales processes, CRM, Dynamics 365, or Microsoft Power Platform is recommended to make the most of the training.
What career opportunities does the Microsoft Dynamics 365 Sales AB-210 course offer?
The AB-210 course allows for developing profiles such as Dynamics 365 Sales functional consultant, CRM specialist, business analyst, sales operations manager, or professional specialized in AI-powered sales solutions.
