MS-721: Collaboration Communications Systems Engineer

MS-721 Course: Collaboration Communications Systems Engineer

This training course is designed to provide participants with the knowledge and skills to become a collaborative communications systems engineer. Participants should understand the fundamentals of networking, telecommunications, audio/video, and meeting room technologies, identity and access management, and Microsoft Teams .

You’ll gain hands-on experience configuring and deploying Microsoft Teams Phone, Meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub . The course will also cover how to manage and monitor Teams Phone, Meetings, and certified devices using the Microsoft Teams admin center, PowerShell , the Microsoft Teams Rooms Pro portal, and the Call Quality Dashboard.

Additionally, the course will cover the configuration and deployment of Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Carrier Connection, Teams Phone Mobile, and Direct Routing.

Virtual course with a free certification exam. Don't miss this opportunity! The exam is valued at €126 + VAT and is included at no additional cost.

Promotion valid until December 31, 2025. This exam is only available in the Virtual - Online learning mode. Not applicable to the Self-Learning mode.

Level: Intermediate - Product: Microsoft 365 - Role: Administrator

Course aimed at

Collaboration Communications Systems Engineers are responsible for planning, implementing, configuring, maintaining, and troubleshooting Microsoft Teams Phone functionality, meetings, and devices in both personal and shared spaces, including Microsoft Teams Rooms and Surface Hub.

Collaborative communications systems engineers have a fundamental understanding of networking, telecommunications, audiovisual, and meeting room technologies, as well as identity and access management.

They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Pro Rooms portal, and the Microsoft Call Quality Dashboard to manage and monitor Teams Phone functionality, meetings, and certified devices. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Carrier Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams administrators, Microsoft Identity and Access administrators, and Microsoft 365 administrators. They may also work with other workload owners, including facilities administrators, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified Solution Providers.

MS-721 Course Objectives on Collaborative Communications Systems

• Plan, implement, and manage collaborative communication solutions using Microsoft Teams.
  
• Set up and maintain Microsoft Teams Phone functionality, including calling, meetings, and personal and shared devices.
  
• Manage devices such as Microsoft Teams Rooms and Surface Hub, ensuring their proper integration and operation.
  
• Monitor and troubleshoot technical issues related to communications infrastructure.
  
• Collaborate with other technical roles such as network, identity, security, and compliance administrators to ensure effective implementation.
  
• Optimize the end-user experience by properly configuring policies, directives, and collaboration tools.

Elements of the MS-721 formation

• Planning and Designing Teams Collaboration Communication Systems (7 units)

• Managing Teams Collaboration Communication Systems (7 units)

MS-721 Collaborative Communications Systems Course Content

Module 1: Introduction to meetings and calls in Teams.

• Introduction.
• Overview of meetings and events in Teams.
• Teams Phone Overview.
• Overview of answering machines and call queues.
• Overview of Teams devices.

Module 2: Planning for Teams Phone.

• Introduction.
• Planning your Teams Phone deployment.
• Plan Teams Phone PSTN connectivity.
• Determine licensing requirements.
• Plan for Teams Phone devices.
• Plan and design Teams Phone features.
• Plan your voicemail.

Module 3: Planning for Microsoft Teams meeting rooms and Surface Hub.

• Determine licensing requirements for Microsoft Teams meeting rooms and shared devices.
• Understanding the differences between Microsoft Teams Rooms on Android and Windows.
• Understand Microsoft Teams Rooms on Surface Hub 2S.
• Understand and plan accessories, components, and peripherals for Teams meeting rooms.
• Understanding Teams Rooms management options.

Module 4: Planning and optimizing network performance for media streaming in Teams.

• Introduction.
• Understand Teams network requirements.
• Design a network for media optimization.
• Design and implement QoS.

Module 5: Configure and deploy Teams Phone.

• Introduction.
• Set up emergency calling for Teams Calling Plans.
• Manage and configure Microsoft PSTN numbers.
• Set up Operator Connect and Teams Phone Mobile.
• Configure Teams Phone policies.
• Create and manage Teams policies.
• Set up audio conferences.

Prerequisites

Before participating in this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Basic concepts of networks, telecommunications and audio/video
• Identity and Access Management Basics

Language

• Course: English / Spanish
• Labs: English / Spanish

Microsoft Associate Certification: Collaboration Communications Systems Engineer Associate

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Demonstrate skills in configuring, deploying, monitoring, and managing Microsoft Teams certified devices, meetings, and phone.

Level: Intermediate
Role: Administrator
Product: Microsoft 365
Subject: Modern Work