MS-721: Collaboration Communications Systems Engineer

MS-721 Course: Collaboration Communications Systems Engineer

This training course is designed to provide participants with the knowledge and skills to become a collaborative communications systems engineer. Participants should understand the basics of networking, telecommunications, audio/video and meeting room technologies, identity and access management, and Microsoft Teams .

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, Meetings, and certified devices including Microsoft Teams Rooms and Surface Hub . The course will also cover how to manage and monitor Teams Phone, Meetings, and certified devices using the Microsoft Teams Admin Center, PowerShell , the Microsoft Teams Rooms Pro portal, and the Call Quality dashboard.

Additionally, the course will cover the configuration and implementation of Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Carrier Connect, Teams Phone Mobile, and Direct Routing.

The course includes the certification exam as a gift opportunity! *Promotion valid until February 28th only for clients from Spain

Course aimed at

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone functionality, meetings, and both personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaborative communications systems engineers have a fundamental knowledge of networking, telecommunications, audiovisual, and meeting room technologies, as well as identity and access management.

They are experts in using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Pro Rooms portal, and the Microsoft Call Quality Dashboard to manage and monitor Teams Phone functionality, meetings, and certified devices. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Carrier Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams administrators, Microsoft Identity and Access administrators, and Microsoft 365 administrators. They may also work with other workload owners including facilities administrators, network engineers, security engineers, device manufacturers, telephony vendors, and Microsoft Certified Solution Providers.

Elements of the MS-721 collection

• Introduction to Teams meetings and calling
• Planning for Teams Phone
• Plan for Microsoft Teams Rooms and Surface Hub
• Planning and optimizing network performance for Teams media
• Set up and deploy Teams phone
• Setting up and deploying Teams phone with direct routing
• Extend Teams Phone with additional services
• Manage meeting and event experiences
• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
• Set up and manage voice users
• Set up auto attendants and call queues
• Set up, deploy, and manage Teams devices
• Guided project - Prepare meeting room experiences
• Monitoring and troubleshooting Teams collaboration communications systems

MS-721 Course Content

Module 1: Introduction to meetings and calls in Teams.

• Introduction.
• Overview of meetings and events in Teams.
• Teams Phone Overview.
• Overview of answering machines and call queues.
• Teams devices overview.

Module 2: Planning for Teams Phone.

• Introduction.
• Plan your Teams Phone deployment.
• Plan for Teams Phone PSTN connectivity.
• Determine licensing requirements.
• Plan your Teams Phone devices.
• Plan and design Teams Phone features.
• Plan your voicemail.

Module 3: Planning for Microsoft Teams and Surface Hub meeting rooms.

• Determine licensing requirements for Microsoft Teams meeting rooms and shared devices.
• Understanding the differences between Microsoft Teams Rooms on Android and Windows.
• Understand Microsoft Teams Rooms on Surface Hub 2S.
• Understand and plan for Teams meeting room accessories, components, and peripherals.
• Understand Teams Rooms management options.

Module 4: Plan and optimize network performance for media streaming in Teams.

• Introduction.
• Understand Teams network requirements.
• Design a network for media optimization.
• Design and implement QoS.

Module 5: Configure and deploy Teams Phone.

• Introduction.
• Set up emergency calling for Teams calling plans.
• Manage and configure Microsoft PSTN numbers.
• Set up Operator Connect and Teams Phone Mobile.
• Configure Teams Phone policies.
• Create and manage Teams policies.
• Set up audio conferencing.

Prerequisites

Before participating in this course, students should have a general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Basic concepts of networks, telecommunications and audio/video
• Identity and Access Management Basics

Language

• Course: English / Spanish
• Labs: English / Spanish

Microsoft Associate Certification

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Demonstrate skills to configure, deploy, monitor, and manage Microsoft Teams certified devices, meetings, and phone.

Level: Intermediate
Role: Administrator
Product: Microsoft 365